I had reserved parking in Nashville
I had reserved parking in Nashville. When I went to park, after checking in at the hotel, I didn't have all the info they'd sent me--just the address. It turns out I parked in the wrong lot. Called customer service to confirm my space because the ticket machine didn't line up with what I thought I'd read. That person hung up on me or was disconnected. I parked, went back to the hotel, read the detailed instructions, contacted SpotHero and told them what had happened. I went back early the next morning to move my car to the correct garage. I informed SpotHero of my error. They were amazing! They assured me I wouldn't be billed extra, or get a ticket--and one month later, that seems to be true. Unlike that major parking company in Nashville, they were proactive, kind, and barring any surprises, helpful and honest. I look forward to parking with them again.