AVOID ARVEILO AT ALL COSTS
AVOID ARVEILO AT ALL COSTS - complete scam. Ordered leather sneakers and linen trousers. After three weeks, what arrived: shoes that were AT LEAST 4 sizes smaller than the size ordered (ordered EU 46, my father who wears a 44 couldn’t even get his foot in), and trousers in a completely different color than what was shown on the site (ordered off-white, received green). Contacted their support with photos and video proof as they require. They dragged their feet, then finally agreed to a refund IF I shipped the items back - at MY expense, to an international address, costing me 10x what the items cost them in return shipping. I did exactly what they asked, shipped everything back, confirmed it, and provided tracking/receipt. Result? Radio silence. No refund. No confirmation of receipt. Nothing. The only reason I might see a cent of my money back is because I opened a chargeback dispute directly with my bank - not because Arveilo did the right thing. They banked on me giving up after the return shipping hassle. Don’t make my mistake: if you’ve already ordered and got scammed, start a return procedure and then skip wasting weeks emailing their “customer service” and go straight to your bank for a chargeback. That’s the only thing that actually works with this company. Zero stars if I could.