Renogy stands behind their products and…
Renogy stands behind their products and the customer service was top notch. Each email was answered within a few hours, always on the same day and thoroughly. The always acknowledged the issue and in the end, they made it right. The solar panel, (other than the issue of the wire that kept disconnecting) got us through several off-grid camping expeditions with ease. Delivery of a new panel with wires securely attached happened within 2 days of them telling me that they were sending it. I highly recommend this product and company.