Overcharged me hundreds, hours of support to get refund
Overcharged me for over a year with duplicate subscriptions. Had to chase refund for over a week, ending in a nasty call where and they tried to offer me a partial refund (why?) twice before giving me an actual refund when I said that was unacceptable. More recently, the website errored when I tried to change my plan to a lower value one, even though that is advertised as an option. Had to sit chatting support for an hour while they tried to upsell me three times before allowing me to downgrade.