I had a physical problem with the power of the camera.
I had a physical problem with the camera after 6 months of us. Contacted customer support. First they tried to blow me of and then asked all kinds of questions, which I answered. It was clear they wanted to avoid replacing the unit. We had 6 units at our company. Customer support is horrible to deal with considering it is such an expensive camera, this is not what we expected. We will not buy any again. We went to a competitor that is less than half the money and better performance.