Terrible Communication & Unacceptable Delays
I placed an order on July 4th. After waiting two full weeks without a single shipping confirmation, the company finally emailed me just to say they "needed more time" to send my item. At that point, I asked them to cancel my order and issue a refund. Their customer service is incredibly weak. They seem to only answer emails once a week, making it impossible to get a quick resolution. To make matters worse, I just received an email today (August 17th) confirming they just initiated my refund. Making a customer wait over a month to get their money back after failing to fulfill an order is completely disrespectful. Save yourself the headache and shop elsewhere.