The color change lenses are sweet
The color change lenses are sweet. Quality product and quick responses from customer service. All together a good experience
About Chamelo
Data updated- Website
- chamelo.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 89% (57/64)
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About this business
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Written by the business, not verified by us.Is Chamelo legit?
Chamelo (chamelo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Buyers frequently experienced severe shipping delays, leaving orders unfulfilled for weeks or even months without proper tracking updates. Consumers also reported that customer service was frustratingly slow to respond, providing generic replies or failing to address urgent requests entirely. Some reviewers were happy with the innovative design and fast-changing tint features of the sunglasses, finding them extremely practical for daily use. Buyers also praised the comfortable fit, lightweight build, stylish look, and helpful assistance provided during warranty or replacement requests. A few individuals noted that support teams efficiently resolved damaged items and managed exchanges when needed.
Auto-generated from all reviews of this business. For reference only.What people say
The experience was fast and easy
The experience was fast and easy. I bought what I like. Now I just have wait until it ship to me.
Easy to navigate
Disappointing product experience
I bought the Chamelo Shield directly from Chamelo in May 2025. Just over a year later, the electronic tint/darkening function stopped working. The support team was always friendly and polite, but they did not offer any meaningful solution after the 1-year warranty had expired. Instead, I was offered a 30% discount on a new pair. For a premium product, I expected better reliability and more support when something goes wrong. A discount on another pair doesn't help much when I've lost confidence in the product.
Definitely a great buy
Definitely a great buy. Used them during my nephew HS football game and my son soccer games.
I just love it my glasses
It is taking forever to get the product
Love the concept of the glasses the…
Love the concept of the glasses the dimming lenses are awesome plus there bluetooth speakers in the glasses too excellent ++.
Friendly support, but a long wait and real reluctance to refund
I ordered a pair of Aura Black | Calm on 1 August. Shortly after, I got an email about a delay due to high order volume — and then everything went quiet. When I asked for an ETA on 12 August, I was told the order was still being prepared and that there was no firm ship date. The case was escalated to the "shipping team," who I didn't hear from for another five days. On 21 August — three weeks after ordering — I was finally told the item was sold out. Only at that point did it come to light that the product couldn't be shipped at all. What drags this down most is how the refund was handled. I asked for a refund THREE times. The first time I was offered a 20% discount or a swap to a different colour. The second time the offer went up to 30% if I'd wait for a restock. Only on the third attempt, when I explicitly asked to cancel and get my money back, was the order actually cancelled. The refund is stated as 7–14 business days the bottom line is that I waited nearly a month for an item that was never in stock, and had to ask three times to get my own money back. That's not good enough. Don't sell products you don't have.
Order is taking forever and I requested…
Order is taking forever and I requested refund and they haven’t done anything. Horrible customer service
All my order doesn't arrive and they…
All my order doesn't arrive and they don't give me an answer when it will arrive. I've been asking for it for a long time and I need my 2 pairs of glasses urgently for my work and my boyfriend's work
Taking for ever to ship my package
Waited too long without …
Waited too long without an explanation as to why the order was so late.
Reply from Chamelo2026-08-26
Ulysses, you're right — a wait with no explanation isn't good enough. I'm getting you a real answer now. — Jared, Chamelo
AURA glasses Review
The lens tech for the AURA glasses is genuinely great and easy to use. They look great (despite being a tiny bit clunky on the handles). I am quite rough with them and have had slight physical damage on the edges of the lenses (almost unnoticeable from the front or while looking through them) but with good care and being sensible with them they are a great purchase.
Reply from Chamelo2026-08-26
Constantine, this is exactly the kind of honest, detailed feedback that's useful — glad the lens tech is holding up to daily rough use, and thanks for calling out the handle design too. — Jared, Chamelo
All my excitement is gone
I was very excited to get my chamelo aura glasses. One week later my charger broke off and the website was out of stock. No other after market charger works. Then less than a month later, one side lights pink the other blue. Then goes to purple and clear. Was it worth it? No
Reply from Chamelo2026-08-26
Katerina, a broken charger with no working alternative, then the glasses themselves malfunctioning less than a month in — that's a real chain of failures, not bad luck. I can see the replacement cable order is still sitting unfulfilled too. I'm getting this looked at properly. — Jared, Chamelo
Glasses are great stylish
Reply from Chamelo2026-08-25
Thanks, Cris! Glad the style is landing for you. If there's ever anything that would've made it a full 5 stars, we're at [email protected]. — Jared, Chamelo
I had a small scratch on my sunglasses…
I had a small scratch on my sunglasses and they were ready for me to ship it back for a new one. Good customer service.
Reply from Chamelo2026-08-25
Thanks, Leo — glad the return process for the scratch was quick and easy. That's exactly how it should work. — Jared, Chamelo
Glasses keep connecting and…
Glasses keep connecting and disconnecting and I'm unable to connect to calls
Reply from Chamelo2026-08-25
Sorry to hear that, Clarence — that's not how they should perform. Email [email protected] with your order number and we'll get it sorted. — Jared, Chamelo
Great glasses
Great glasses, the will keep on. Improving
Reply from Chamelo2026-08-25
Thanks, Patrick! We're glad you're seeing that trajectory — always working to keep improving. If there's anything specific holding it back from 5 stars, we'd love to hear it at [email protected]. — Jared, Chamelo
I really like these glasses
I really like these glasses. The instant tint change is a game changer. I also like that I don’t have Bluetooth connections so these are smart dumb glasses.
Reply from Chamelo2026-08-25
Thanks, Jason! Really glad the instant tint change is making that kind of impact — that's exactly the reaction we're going for. — Jared, Chamelo