At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Written by the business, not verified by us.Chamelo (chamelo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Buyers frequently experienced severe shipping delays, leaving orders unfulfilled for weeks or even months without proper tracking updates. Consumers also reported that customer service was frustratingly slow to respond, providing generic replies or failing to address urgent requests entirely. Some reviewers were happy with the innovative design and fast-changing tint features of the sunglasses, finding them extremely practical for daily use. Buyers also praised the comfortable fit, lightweight build, stylish look, and helpful assistance provided during warranty or replacement requests. A few individuals noted that support teams efficiently resolved damaged items and managed exchanges when needed.
Auto-generated from all reviews of this business. For reference only.It was all about the tint changes, makes me feel like a different person every time I change the tint.
That's exactly the reaction we're going for — the tint isn't just a filter, it's a whole different mood. Glad it's landing that way for you! — Jared, Chamelo
I’ve been waiting for more than a month tried calling but no answer I emailed 5 times and every time they say sorry we’re having a problem processing all the orders 👎🏻
We're sorry for the delay — we've had ongoing issues with our shipping partners that have pushed several orders behind, and yours was one of them. This has already been escalated and placed on priority with our warehouse. I know "priority" alone isn't a date, so I'm pushing for an actual ship confirmation rather than another assurance. — Jared, Chamelo
I can’t rate the glasses because they still haven’t been delivered to me, even though I placed my order in June 2026 and it is now mid-August 2026.
Vitaliy, I looked into this — both packages were returned to sender due to an address issue and have actually been sitting at our own warehouse since late June, not lost in transit. That's not something you should have had to chase for seven weeks, and I'm sorry it's gone unresolved this long. I've escalated this today for a real decision — reshipment to your Georgia address or a full refund — and I'll make sure it's followed through this time. — Jared, Chamelo
Easy to find information Fast Reply Good Promotion
Thanks, Kanawat! Glad the site made it easy to find what you needed and that the promotion worked out for you. — Jared, Chamelo
A unique, well built product. Can't wait to see what comes next.
Thank you! "Unique" is exactly what we're going for — glad it's landing that way. We've got more in the works, so stay tuned. — Jared, Chamelo
The glasses are fantastic, and the ability to dim is a game changer for me. The big negative was the time it took to actually ship them to me, but the support team was helpful. Update: I'm on holiday and they are fantastic; I would definitely get another pair. The dimming is hugely practical, especially when looking at my screen and walking between outdoors and indoors.
Thank you for the full picture — both the honest note on shipping and the update once you'd actually had time with them. The screen-to-outdoors transition is exactly the use case we hear about most, glad it's living up to it on your trip. We know the wait shouldn't have been part of the experience, and we're working on that. Enjoy the rest of your holiday! — Jared, Chamelo
I have already had Music Shield gen 1 before. It was a nice product when it worked : I took good care of them, but they really didn’t last long. Same for the replacement pair they sent me. Despite this, I decided to purchase a Gen 2, as Chamelo claims that it’s more robust. I’ve been trying to get them for more than two months now. But it’s been a very, very long process. I have had to send six mails just to inquire about availability and get a valid coupon. I finally managed to place an order three weeks ago, but I am still waiting for my purchase. Summer is ending, people! Very dissatisfied!
Hello, honestly — a full month just to get a valid promo code, then three more weeks of silence on the order itself: that's not what we should expect from a customer who's already given us a second chance after a first Gen 1 that failed. I've escalated your order #39088 with real priority, not just added to a list — you'll get a concrete follow-up, not another "thanks for your patience." — Jared, Chamelo
Update: finally got a mail back stating they’re very sorry for the process and that I will get refunded. I ordered sunglasses about 1,5 month ago for a price of 218€. They still haven’t been shipped so I asked for my money back multiple times and they respond sometimes that they will process it and pass it on with urgency but nothing happens after that. It’s really a shame that they scam people like this. I really thought I was getting a nice product. Instead I just lost a lot of money!!
Jordy, "urgency" repeated without action for over a month is exactly the failure you called out, and you're right to have doubted us by that point. I'm glad it got sorted properly in the end — your €218 refund is confirmed processed, and I'm sorry it took this long to get there. If you do give us another try down the line, I hope the experience matches what it should have been the first time. — Jared, Chamelo
you have items in stock then turn around and say the shipment in held because of backstock.
Levi, you're right to call that out — showing something as in stock and then holding it for backstock afterward is a real gap, not a minor inconvenience. Your Music Shield has already shipped; the Dusk Classic is the piece still stuck, and that's on us to sort out, not you. I don't see that you've reached out to us directly yet — email [email protected] with your order number and we'll get you a real answer on timing for that item. — Jared, Chamelo
Errors cannot be corrected because no one answers the phone, I have a week wanted to correct an error, emailed and could not get an answer while my money is paying interest until they help me fix the error, I'm waiting week and nothing to resolve.
Patricia, a week of calls and emails going unanswered is a failure on our side, full stop. I've found both of your tickets and replied to you directly today with written confirmation on the duplicate order. If you don't see my email within 24 hours, write to me personally at [email protected]. — Jared, Chamelo
I bought Music Shield sunglasses at Dubai duty free and loved them initially , recommending the product to many friends and family. After 2 months the left speaker stopped working and that’s when my problems started . The response from customer services is painfully slow often with 2-3 weeks passing inbetween replies. This is particularly frustrating as I am outside of the USA and unable to follow up with a phone call without incurring hefty call charges . It’s been over 6 weeks now with a product I can’t use and I’m no nearer to resolution . I fear I have made an expensive mistake and recommend others do not buy this brand.
Esther, six weeks is generous — every step here took five to eleven days, including one caused by a form bug on our own claim page (rejecting order numbers with a hashtag, contrary to its own instructions) that you had to figure out yourself. You did everything asked, including tracking down a SKU number from the box. On August 3rd we said this was forwarded to our retail-purchases team, and then nothing since. I've coordinated this to our CS team to escalate to the proper channel. — Jared, Chamelo
What I like best is the look on my friends face when they try it or see the coloro change. It's increasing social interaction a lot.
Thank you, Sébastien! glad the Aura Audio is earning that reaction from your friends; the colour change gets people every time. We're at [email protected] if you ever need anything. - Ross, Chamelo
I legit never gave reviews or made an account just for a review. This site is genuinely so horrible and they are a scam. I ordered on MARCH 14th (Order #35003). They give the same excuse of "We have a factory that does prescription separately" They advertise that they deliver quick. I remember receiving an email which stated that they only sell glasses in bulks because they sell out quick. Why would you ever sell a product when you can't even deliver it quick? They have been confronted with multiple emails and calls which they ignored about my order. Spent over half a grand on this disgusting site. Please do not order here because I have waited half a year without any news or my product. Oh also forgot to add they don't ever send you tracking so you won't know if it's ever sent out.
Ed, I understand why you're calling it a scam after five months — but you will get your product or your money back, and I'll prove it. Order #35003 was escalated as of today; refund or tracking confirmation by Friday 14 August. My direct email is [email protected] if that deadline slips. — Jared, Chamelo
You guys are asking for a review and haven’t even shipped my product yet and or sent me tracking
Cole, you're completely right — a review request before your tracking number is backwards, and I've flagged it so invitations only send after delivery. More importantly, I need to find your order: email [email protected] with TRUSTPILOT in the subject and I'll reply personally within one business day. — Jared, Chamelo
Ordered because they were a cool concept and convenient. Celebrities are promoting it so it must not be a scam right? Right? Guess I was wrong, the website states "For international orders, they are fulfilled within 2-3 business days. Shipping time is typically 2-14 days. **" I placed my order on May 4th. June 18th I reached out and asked for an update, they said it was in the final stages. I decided to be generous and give them more time. It is now August and I had to reach out once more. Again, they say it's in the final stages. I requested a refund, but they declined because they're prescription. Thankfully I ordered through afterpay so now I'm going to keep disputing it with them until I get my $800 back since it seems they only deliver to celebrities.
Jason, so sorry for the long delay — three months without your order and having to file a dispute yourself is not the experience anyone should have. I've already escalated this case to get you real answers. — Jared, Chamelo
I am writing to express my strong dissatisfaction regarding the severe fulfillment delays with my recent purchase (Order #39272) and to reiterate my request for an immediate, full refund. This is unfortunately not an isolated incident. I experienced a nearly identical issue with a previous order, and a close friend encountered the exact same fulfillment failure when ordering glasses a couple of months ago. Despite submitting a formal request for a cancellation and refund due to the lack of dispatch updates, I have received no update, confirmation, or resolution from your end. Given the repeated lack of timely shipping and clear updates, please process the cancellation of Order #39272 immediately and issue a full refund to my original payment method. Please reply to this message directly with official confirmation of the canceled order and a reference number for the refund transaction. I expect a prompt update on this matter
Abdul, you asked for a cancellation in writing and got no answer — that shouldn't have happened. I've located #39272 and you'll have written refund confirmation, with a reference, by Friday 14 August. I've emailed you directly today so you have a named contact rather than a queue. — Jared, Chamelo
The design looks clean and modern, making these sunglasses suitable for both casual days and active lifestyles.
Thank you, Alexander — clean and modern was exactly the brief, so it's good to hear it reads that way in person. We're at [email protected] if you ever need anything. — Jared, Chamelo
Discovered your brand. Looked. Loved a product and ordered it in a bundle. It wasn’t cheap either. It’s been a week now and my item is still being “prepared for shipping.” I’m half tempted to cancel right now. I need the glasses for work. I’d LOVE to get the product and test it but you have to ship it first! Two stars for the website and ease of use. If I actually get a product the review will get updated!
Kyler, a week at 'preparing for shipping' with no explanation isn't good enough, especially when you need them for work. I've also emailed you directly regarding your concern. We're at [email protected] if you ever need anything. — Jared, Chamelo
Got a defective pair. Was advised that they would issue a return label on 5/5/26. I never received one. I checked in every two weeks for a return label. Was advised to pay for shipping to return it. I did that on 7/11/26. Reached out to same support rep and he sends an email saying they haven’t received it yet. Tracking through UPS shows someone named Stephen received it. Still no refund. Now I’m out of the glasses and shipping. Maybe it’s time for legal action.
Reginald, I'm sorry it reached the point of involving your bank — that's on us. You returned the glasses at your own expense and we have the signature for 28 July, so your refund was overdue long before you filed. We won't contest the chargeback and the order is closed on our side. Anything still outstanding, email me at [email protected]. — Jared, Chamelo
Over a month and half no delivery, no news. I asked to cancel my order with no feedback...
Faysal, you asked to cancel on 30 July and the ticket was closed instead of actioned. I've located #38584 and escalated it. You'll have full refund confirmation by Friday 14 August, and I've emailed you directly today so you have a named contact. — Jared, Chamelo
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