At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Written by the business, not verified by us.Chamelo (chamelo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Buyers frequently experienced severe shipping delays, leaving orders unfulfilled for weeks or even months without proper tracking updates. Consumers also reported that customer service was frustratingly slow to respond, providing generic replies or failing to address urgent requests entirely. Some reviewers were happy with the innovative design and fast-changing tint features of the sunglasses, finding them extremely practical for daily use. Buyers also praised the comfortable fit, lightweight build, stylish look, and helpful assistance provided during warranty or replacement requests. A few individuals noted that support teams efficiently resolved damaged items and managed exchanges when needed.
Auto-generated from all reviews of this business. For reference only.The design is nice and speakers are very cool. I am excited to gift them to a friend as well.
Thank you, Lana! glad the speakers are living up to it, and I hope whoever's getting the gift feels the same. We're at [email protected] if you ever need anything. - Ross, Chamelo
Severely delayed sunglasses have still not arrived. Communications from the customer services team are poor, slow and generic.
Simon, I'm sorry it reached the point of a seven-day deadline followed by silence — that's on us, and you shouldn't have had to get there. I've sent you a direct email today with an update on your order. — Jared, Chamelo
Very little communication and my order hasn't been updated in 3 weeks extremely disappointed with customer support at chamelo
Charlie, I'm sorry it got as far as your bank — that's on us; you told us on 17 July what would happen and we didn't move. We won't contest the chargeback and #38522 is closed on our side, so there's no further billing. If the pair reached you and you'd rather keep it, email me at [email protected] and we'll sort it properly. — Jared, Chamelo
I placed and paid for an order for my daughter on 11 June 2026 and until now have not received it. Initially, Jackie of customer service on 18th June 2026 responded to my query saying they are experiencing issues getting product out quickly and he has requested the shipping team to prioritize my order. Hearing nothing I wrote again on 23 June and got a response from Jackie on same day apologizing and saying he has asked for an update from his shipping team. Not receiving any update I wrote again on 7 July and to date there is no response whatsoever. Intend to report to the Federal Trade Commission (FTC) should I not receive my order. Will also write to Better Business Bureau (BBB): at bbb.org.
Kelana, two apologies in June and then nine days of silence on a message asking for delivery status is a failure on our side, full stop. I can confirm your package was delivered on August 3. If anything about the order still isn't right, write to me directly at [email protected]. — Jared, Chamelo
Still haven't received my charger i ordered. Very disappointed with service, will not recommend.
David, you're right that an automated reply closing your ticket the same minute isn't good enough — small orders shouldn't fall through, and this one did. Good news: it shipped July 22. Sorry it took this long for anyone to actually confirm that with you. — Jared, Chamelo
I purchased 2 pairs of glasses on June 22nd and asked them to either send me the glasses or refund my money. Still no answer from them. Still waiting for the response if they’ll send me the glasses. Very disappointing.
Zeon, your 9 July message asking us to ship or refund was closed without anyone answering it — merging a ticket isn't the same as replying to it, and that's on us. The pairs reached you on 20 July, but I've written to you today anyway, because the process failure deserves a real answer. My direct address is [email protected]. — Jared, Chamelo
If I could give zero stars, I would I ordered my glasses on June 23. It is now July 13 and I still haven’t received them. Their phone number is not in service and they haven’t got back to me about canceling my order so I’m basically screwed out of $200. Never will buy again and I recommend nobody buy glass company. It’s a fraud.
Tyler, you were told on 9 July that your cancellation had been submitted, and it took until 23 July to actually happen — that's the failure, not the wait. Your order was cancelled and refunded in full on July 23; you should already see it reflected on your statement. — Jared, Chamelo
I have yet to receive my purchase. It has already been 7 business days, and I do not have any shipping information. I will be emailing tomorrow to cancel my order if I do not receive any shipping info. When I asked about it, I was told they are experiencing a high influx of orders and are experiencing some delays. They should not be advertising if they cannot keep up with the demand. UPDATE: I never received my order or a confirmation of my cancellation request. I sent an email to cancel my order. When you email customer support, you'll get an automated response about them changing their ticketing system and that there may be a delay in the response. I never heard back, so I had to call my bank. My bank credited me the money, and they dealt with them. DON'T DO BUSINESS WITH THEM. THEY'LL TAKE YOUR MONEY AND YOU'LL GET A CRAPPY RESPONSE ABOUT DELAY CUSTOMER SUPPORT RESPONSE AND IF THEY DO RESPONSE, YOU'LL GET ONE SAYING THEY ARE EXPERIENCING A HIGH INFLUX OF ORDERS, SO THERE IS A DELAY ON SHIPMENT WITH NO ETA. They most definitely need to stop pushing all their advertisements and stop receiving orders if they can't keep up. They are a bad business all around!
Oberlin, I'm sorry it reached your bank — that's on us. You gave us a 24-hour deadline on 10 July and told us exactly what you would do; twenty days of silence was our answer. We didn't contest the chargeback — so there's nothing further owed on either side. Anything outstanding, email at [email protected]. — Jared, Chamelo
Delay delivery and not cofirm new delivery date.
Thana, you asked for a confirmed revised date and across four replies nobody gave you one — 'priority' isn't a date and we shouldn't use it like one. #38598 has been fulfilled, shipped on 29 July with Flash Express tracking. If anything's still outstanding, send an email at [email protected] — Jared, Chamelo
Thank you, Navya — glad the ordering side was easy. Your order is on our priority list and I've emailed you directly with where it stands. Anything at all, we're at [email protected]. — Jared, Chamelo
Order placed 6 days ago, my order has still not shipped
Omar, on 21 July you were told your order had been cancelled and the refund was processing. Neither happened. Order #38667 is being processed now and you'll have refund confirmation by Friday 21 August. If there's any delay on our side, send an email [email protected]. — Jared, Chamelo
I will be taking legal action i been trying to ask for a refund on my order that I still have not heard anything about i try to reach out and nothing
This is undoubtedly the best purchase of 2026 for me. I had been searching for a pair of sunglasses that would suit my cycling and running needs. This pair is light, comfortable, and the speakers are remarkably loud. It lives up to its advertised quality.
Thank you, Felix — best purchase of the year is a high bar, and cycling and running is exactly what the Music Shield was built for. We're at [email protected] if you ever need anything. — Jared, Chamelo
Never got my stuff yet, highkey think i got scammed
Katon, I understand why it looked that way after a month of silence — that's on us, and I'm sorry for the delay. Good news: order #38604 has been fulfilled and delivered. I hope the glasses were worth the wait. If anything's not right, send us an email at [email protected] — Jared, Chamelo
My order has not been fulfilled and still have no eta.
You accepted an offer on 21 July, and on 24 July you were told the 20% refund had been processed. It hadn't. Order #38673 is being processed now and you'll have refund confirmation by Friday 21 August. If there's any delay from our side, send an email at [email protected]. — Jared, Chamelo
its been more than 10days and the order isn't shipped yet.
Sai, you wrote on 9 July, waited five days, and were told your order was 'in queue' with no date — then heard nothing for four weeks. I've located #38518 and escalated it; tracking or a full refund confirmation by Friday 21 August. — Jared, Chamelo
The order is delayed with no definite shipping date
Ciaran, this is the second summer you've had the same problem, and both times the answer was to flag it as priority and close the ticket. I've escalated #38683 properly, and it's now shipped. Sorry it took two summers of this before someone actually followed through. — Jared, Chamelo
SCAM WARNING! Never received the product after waiting for over 8 months. They repeatedly missed shipping deadlines. Although they finally promised a full refund in writing on July 2, 2026, they have now gone completely silent and never processed the money. Save your money, DO NOT BUY FROM THEM!
Ginny, eight months, three missed ship dates, and two written refund commitments we broke before the money actually moved on 31 July. Your refund is paid and the order is closed — late enough that I won't call it resolved. If anything is still outstanding, send us and email at [email protected]. — Jared, Chamelo
I placed two orders (38116 and 38175) on June 20th with an advertised shipping estimate of 4–7 days to Germany. It has now been nearly three weeks, and I have received zero tracking updates.I emailed customer support on July 3rd to get an update and have received no reply.This is an urgent situation. I am permanently relocating and leaving Germany for good on July 27th. If these packages do not arrive before then, I will not be able to collect them.Chamelo team, please check my orders immediately. Send me the tracking information today, or cancel the orders and issue a full refund before they are shipped to an empty address.
Fotios, I'm sorry it reached your bank twice — that's on us. You told us on 3 July that you were leaving Germany on the 27th; we shipped after you had gone, to the address you had left, and then asked you to pay again. We won't contest either chargeback and both orders are closed on our side. On the parcel and your new address in Thessaloniki, send an email to [email protected] so we can handle it — Jared, Chamelo
That my order have been pushed back it said 3 to 5 day now they jo when
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