At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Written by the business, not verified by us.
Is Chamelo legit?
Chamelo (chamelo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Buyers frequently experienced severe shipping delays, leaving orders unfulfilled for weeks or even months without proper tracking updates. Consumers also reported that customer service was frustratingly slow to respond, providing generic replies or failing to address urgent requests entirely.
Some reviewers were happy with the innovative design and fast-changing tint features of the sunglasses, finding them extremely practical for daily use. Buyers also praised the comfortable fit, lightweight build, stylish look, and helpful assistance provided during warranty or replacement requests. A few individuals noted that support teams efficiently resolved damaged items and managed exchanges when needed.
Auto-generated from all reviews of this business. For reference only.
Terrible. Zero customer service. From May waiting for return label. And now they telling is to expensive give me label because from Spain to US. Offering discount. But doscount is the same as shipping cost. Unbelievable. 21st century in America things done like this. Do not buy from them mothing.
Reply from Chamelo2026-08-12
Raimonda, your return was approved on 23 June and the prepaid label was never sent — that's on us, and reversing it in August made it worse. Order #37074 is being processed now; someone from our team will contact you, not later than Friday 14 August. If anything slips from our side, email me directly at [email protected]. — Jared, Chamelo
Hasn't even been an hour and somehow there's a delay on my order? Not good for business and a huge letdown. Might get my refund . Bad delivery service
Reply from Chamelo2026-08-12
Pablo, a delay notice inside an hour of ordering is a terrible first impression and I don't blame you for reading it that way. I found your order and sent you a direct email today — it's your call whether you'd like to keep waiting or cancel for a full refund. — Jared, Chamelo
FRAUD STORE - DO NOT ORDER. Order #38612 from 03/07/2026 for ₹10,799.
32+ days later, still "Preparing for Shipping". No tracking, no reply to emails.
I filed a chargeback with my bank and reported them to Shopify in their website Everyone do the same. This is a scam.
Reply from Chamelo2026-08-13
Harish, I'm sorry it reached your bank — that's on us, and being told on 5 August that your refund had been processed when it hadn't is worse than the delay itself. We won't contest the chargeback and #38612 is closed on our side, so there's no further billing. Anything outstanding, email me at [email protected]. — Jared, Chamelo
Thank you, Pedro! quality is where most of the engineering time goes, so hearing that first is a good sign. We're at [email protected] if you ever need anything. - Ross, Chamelo
1000% the worst customer service I have ever experienced from a company! Phone number is a fake or nobody answers. And the email is just an AI that will give you little to no answer as to what the progress of shipping is or help you to resolve issues with your glasses. While they are cool glasses, you'd better hope nothing ever goes wrong or you can just throw your money away. 10/10 wouldn't recommend!
Reply from Chamelo2026-08-19
Jackson, you're right about the phone line — you asked for a callback on Aug 6 and never got one, and that's a real gap, not a minor one. Since then, your warranty claim was approved and you've chosen a refund, which is confirmed and just waiting on the return shipment via the label already sent to you. I'm sorry it took awhile to get a real decision. — Jared, Chamelo
Thank you, Richard! easy to use is the whole point of the tint control, so that's the detail I'm happiest to read. We're at [email protected] if you ever need anything. - Ross, Chamelo
I take back what I said before because frustration! But to be honest my new glasses is superbly incredibly eye catching piece of work! I am extremely satisfied! Thanks and sorry!
Reply from Chamelo2026-08-11
Miguel, thank you for updating this, and more for the patience it took to get there. You shouldn't have needed it; the delay feedback goes straight into our fulfilment review. Enjoy the Music Shield. - Ross, Chamelo
Got them as a gift from my wife. The glasses stopped working completely after 2nd use. I've contacted their support email 3 times and tried calling. No response at all. Now I'm stuck with a $300 piece of cheap plastic in a drawer. Save yourself the headaches and just avoid this company.
Reply from Chamelo2026-08-12
A pair that fails after two uses is a warranty case, and three unanswered emails on top of that is not something I can explain away. I can't find your messages under that name, which is its own problem — email [email protected] with TRUSTPILOT in the subject and I'll open the warranty case myself and reply within one business day. — Jared, Chamelo
1 month already and my product has still nt been shipped out yet.... Forget about buying from this brand....
Reply from Chamelo2026-08-12
You wrote twice and got an automated reply both times, the second closing your ticket the same minute. I've located #38310 and I've emailed you directly with tracking number — Jared, Chamelo
I found your site very difficult to find details about glasses and had to go back and forth between your site and Gemini to get details on different models. Gemini had the info so it must be somewhere but I couldn't find what I wanted about the range of the glasses and how dark they got.
Reply from Chamelo2026-08-11
Tom, thank you for the honest split verdict, you're right that if a customer has to ask an AI what our own tint range is, that's a product page problem, and it's on the fix list. On your order: you asked to cancel on 4 August and we didn't come back to you. I've emailed you today to close that out. - Ross, Chamelo
Good morning, buy some glasses for personal use in the state of Floridapague with my suit. el 1 de julio ,199 dolares con la orden 38546.
Until today, July 31, my request has not been received, I have given all the information that has been requested and it does not resolve me.
Reply from Chamelo2026-08-12
Guido, you passed every check we asked for and the hold was cleared on 3 August — it should have shipped that day. I've located #38546 and escalated it; you'll have tracking or a full refund confirmation by Friday 14 August. I've emailed you directly, in Spanish, so you have a named contact. — Jared, Chamelo
DO NOT BUY FROM HERE! It feels like I have been scammed. I ordered ome glasses nearly a month ago and they have yet to be shipped, when i have asked for an update i have received the same generic response that there is a delay and it will be shipped shortly. There had been no update to say that they are working on the delay. For such and expensive and premium product you would expect better customer service and prompt shipping. I think ill have to request a refund because at this point I dont think ill be getting them any time soon.
Reply from Chamelo2026-08-12
Cooper, I understand why it feels that way — being told your order had been delivered when Australia Post hadn't received it is indefensible. It did ship on 31 July and the tracking is live — Jared, Chamelo
I’ve made two orders
First one took 1 month and a halve to arrive because it was international shipping.
Second pair made a national shipping to us. It’s been 30 days since I placed the order and there has not been any changes in fulfillment stats it just says preaparing order.
Trises contacting email, Instagram TikTok and no response at all, just generic responses saying we are sorry someone is going to contact you and no one contacts me to get this issue resolved
Very disappointing
Reply from Chamelo2026-08-12
Francisco, six messages across email, Instagram and TikTok going unanswered is a failure on our side, full stop — and this is the second order in a row. I've found your ticket and replied to you directly today, — Jared, Chamelo
No update on my purchase. I’m still waiting for it. It’s been more than 2 weeks.
Reply from Chamelo2026-08-12
Grecia, you wrote once, got a form apology, and then heard nothing for eighteen days — quiet customers shouldn't get lost in a backlog. I've located #38685 and I've emailed you directly today. — Jared, Chamelo
I bought the Chamelo Prime sunglasses. The 3-5 day shipping became a one month delayed delivery. I tried reaching customer service by email asking for an ETA but customer service was non sense. Chinese Sunglasses are poor quality, cheap plastic, lenses reflects eye and face very bad it seems I am wearing some mirrors on my eyes.
Reply from Chamelo2026-08-12
Thank you for the honest split verdict — a method sold as 2-5 days that takes 17 is a mis-description, not a delay, and you're right to say so. On the lenses: the mirror finish on the Smoke tint is stronger than the photography suggests, and if it isn't what you wanted that's a return we should be arranging, not something you raise in a review.— Jared, Chamelo
I just want an honest update on my order #38306. I knew it would take time since I ordered them with prescription but still not a single update after four weeks. The website redirects you to the “shop” app to track your order and it’s been exactly four weeks and it still says “waiting for details” I’ve checked my email too and not a single update.
Reply from Chamelo2026-08-12
Six weeks before anyone explained that prescription lenses run on a production batch cycle — that's the failure, not the timeline. Order #38306 is escalated and I've emailed you directly. — Jared, Chamelo
I’ve been trying to return my glasses since 6/5/26. It’s now 7/23/26 and they still haven’t sent me my return label. I email every day and call customer service. No one ever picks up and they respond maybe to my emails every 2 wks with the same answer. We will send you the return label. Then nothing for weeks! Hate this company worst customer service ever! I’ve spent half my summer so far dealing with this return.
Reply from Chamelo2026-08-12
Luis, I'm sorry it reached your card company twice — that's on us. A return approved on 17 June with the label arriving on 6 August is indefensible. We won't contest the open dispute, and your return is being processed on receipt. Anything outstanding, email me at [email protected]. — Jared, Chamelo
Order #36740 | Purchased May 7, 2026
I contacted Chamelo support four times about a clear warranty issue and have received zero response.
Problem: When charging, the light turns from red to blue, but the glasses will not power on even after more than 2 hours of charging. I provided clear photos and a video showing the exact problem.
Emails sent with no reply:
- July 4, 2026
- July 8, 2026
- July 15, 2026 (fourth email)
After four ignored emails, it is clear that customer support is not handling warranty claims properly. I paid for a product that is still under warranty and simply requested a prepaid return label for replacement. Instead, I have been completely ignored.
This level of silence is unacceptable. I expect Chamelo to review this case immediately and provide the prepaid shipping label so I can return the defective unit.
Leaving this public review is the only way I have left to get a response after being ignored four times.
One thing that I am frustrated is that the items I ordered was delivered too late. Other customers had the same experiences that I had to contact them to cancel my order because the delay caused my trust to plummet.
They ended up sending it anyway but still waiting for the lifestyle strap which I ordered a day after this.
I also received the wrong cap from the Tech Dad bundle instead of the Hello Chamelo I got the Chamelo inverted text instead.
The tinting tech on the sunglasses is awesome. Audio is not loud and I can’t adjust the volume through the sunglasses.
Would I recommend Chamelo? Probably, not at this point until they fix the issue of shipment delays, better audio, and better customer service. The phone number doesn’t work and only way to contact them is through e-mail.
Reply from Chamelo2026-08-12
Edrian, thank you for the honest split verdict — glad the instant tint is landing, and you're right that the fulfilment around it wasn't. Volume control on the frame is fair feedback and it's with the product team. — Jared, Chamelo
I have ordered on 30 June, and there are no shipping estimates, if you order you will just wait untill nothing is resolved.
Support just says oopsie soorrrry, delays happen blah blah, but there is no info that it will take 1 month to ship.
Why are you even selling them
Reply from Chamelo2026-08-12
Alex, you were never given a ship estimate, then told your order was packed on 7 August when it wasn't. I've located #38491 and escalated it; you'll receive confirmation by Friday 14 August. I've emailed you directly so you have a named contact this time. — Jared, Chamelo
