At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Written by the business, not verified by us.Chamelo (chamelo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Buyers frequently experienced severe shipping delays, leaving orders unfulfilled for weeks or even months without proper tracking updates. Consumers also reported that customer service was frustratingly slow to respond, providing generic replies or failing to address urgent requests entirely. Some reviewers were happy with the innovative design and fast-changing tint features of the sunglasses, finding them extremely practical for daily use. Buyers also praised the comfortable fit, lightweight build, stylish look, and helpful assistance provided during warranty or replacement requests. A few individuals noted that support teams efficiently resolved damaged items and managed exchanges when needed.
Auto-generated from all reviews of this business. For reference only.I have been waiting for over 2 months for charging cables. Paid but never sent. Unacceptable
Karen, you're right — everything else in your order shipped, but the charging cables specifically got left behind, and that's on us to fix. I've flagged this to get them out now. — Jared, Chamelo
"One week and a day and I didnt know anything about my order. The requested RFC and CURP were sent instantly and I think it hasn't even been shipped, when it was supposed to be at my house in 6 days."
Jorge, you provided everything requested right away, and it still hasn't shipped over a week later — that's on us, not a delay you caused. I'm pushing to get this moving now. — Jared, Chamelo
Thank you! Glad both the product and the support lived up to expectations. — Jared, Chamelo
Still haven't received anything from them but hot air and broken promises. Don't EVER make the mistake of trusting these clowns ON ANYTHING. They will promise all kinds of solutions, just to get you off their back, then NOTHING happens... Literally stole my money.
Sebastian, you're right — vague reassurances and even an inaccurate "delivered" claim aren't good enough. I'm sorry this has been handled so badly, and you deserve better answers than you've gotten. — Jared, Chamelo
I ordered a charging cord replacement, for my Dusk glasses, a couple of weeks ago, and have not heard anything. original cord plug fell off
Sorry for the wait, James — I can't locate a request under that email or reference number to check on directly. Email [email protected] with your order or claim number and I'll get it moving. — Jared, Chamelo
You guys have excellent customer service. I had a couple warranty issues with 2 pairs and another pair was on back order for months because white was sold out for a very long time. You gave me a discount on the pair I waited months for and replaced the two I had issues with right away. I had a speaker not working in one set and I forget what went wrong with my first pair. Thank you for that!
Marc, thank you for the detailed rundown — glad the warranty replacements were quick and that the discount made the long white-colorway wait feel fair. That's exactly the balance we're aiming for when things go wrong more than once. — Jared, Chamelo
I love the fit and shape of the Falcon lens. The solar lens adaptaion really helps with the sun exposure while doing long runs. I am able to see clearly in the shade and bright sunlight. And it does not run down my nose during heavy perspiration.
Thank you, Tricia — this is exactly the kind of detail that means a lot. Clear vision in both shade and bright sun, and staying put through heavy perspiration, are exactly what the Falcon's built for on long runs. Really glad it's performing that way for you. — Jared, Chamelo
The product really speaks for itself. 2 great features packed into one stylish piece of equipment. Fast delivery and solid price.
Thanks, Mike! Glad the two-in-one design and the delivery experience both landed well. — Jared, Chamelo
My glasses were malfunctioning, so i put in a warranty request and i contacted them. It was accepted and i got an order confirmation, but they never shipped and it’s been since april or may, and whenever i ask they tell me that it will ship soon. This is really not cool.
Ali, an accepted warranty claim that never actually ships for months isn't a delay, it's a broken process — and that's on us to fix, not something to keep waiting on. I can't locate your specific request from here without more details — email [email protected] with your order or claim number and I'll chase down exactly what happened. — Jared, Chamelo
Chamelos sunglasses delivers not only it's tint glasses but its stylish looks does make a statement nothing other competetor can break!
Thank you! "Nothing else can break it" is exactly the kind of confidence we want people to feel wearing them. Appreciate you taking the time to say so. — Jared, Chamelo
The products are incredible and great customer support. My order was delayed, got contacted by customer support to see if that was okay with me and got compensated with a free gift for the extra wait.
Thank you, Francisco — glad the proactive update and the gesture actually landed the way they were meant to. That's the standard we're aiming for across the board, and it's good to hear when it works. Enjoy the extras while the Charging Case finishes up! — Jared, Chamelo
No shipping date at buying time, repeated messages about useful and less usefull additions to be still sent together, an unclear final message about uncontrolleble shipping, so further delay, still not even an expected shipping date as of today, 10 days after ordering date. Enough?
Jo, ten days with no clear date and confusing shipping updates across multiple orders isn't good enough — that's on us. Thanks for your patience, and glad we've been able to sort it out since. — Jared, Chamelo
I received a pair of Chamelo as a gift from a dear one and I absolutely love it. As someone who loves to go out in the sun, I almost always have my Chamelo ready, in my backpack. One great thing about Chamelo is that it’s absolutely versatile, I could simply pair them with my casual wear, or wear them while running! They fit just nice and are super light! The case protects my Chamelo from any external damages. Also, shout out to Thor for going the extra mile to assist with my queries!
Thank you for such a thoughtful review — and I'll be sure Thor sees this, that kind of specific shoutout means a lot to the team. Glad the versatility is working for you, whether it's a casual day or a run, and that the case is doing its job too. Enjoy the sunshine! — Jared, Chamelo
Innovative company. I love the option to be able to change lens colors to match fits or whatever mood im in.
Thanks, Brian! The tint-changing lenses are exactly the kind of thing that starts as a gimmick people are curious about and ends up being genuinely useful — glad it's landing that way for you. Appreciate you taking the time to leave this. — Jared, Chamelo
Everything is good ...except shipping delays
Thanks, Tony — and you're right to call out shipping as the one thing holding this back. It's a known gap on our end, not something we'd argue with. Glad everything else measured up. — Jared, Chamelo
All glasses should have a manual button to control the lighting/tint level. Also, every pair should include audio (speaker) and microphone functionality.”
Thanks, Aziz — this is exactly the kind of specific feedback that's useful. A manual override on tint control and standard audio/mic across the line are both things we hear, and they're on our radar for future models. Appreciate you taking the time to spell it out. — Jared, Chamelo
I placed an order on July 4th. After waiting two full weeks without a single shipping confirmation, the company finally emailed me just to say they "needed more time" to send my item. At that point, I asked them to cancel my order and issue a refund. Their customer service is incredibly weak. They seem to only answer emails once a week, making it impossible to get a quick resolution. To make matters worse, I just received an email today (August 17th) confirming they just initiated my refund. Making a customer wait over a month to get their money back after failing to fulfill an order is completely disrespectful. Save yourself the headache and shop elsewhere.
Daniel, you're right to call this out — you were told on July 31st that your refund was "now being processed," and it sat untouched for another 17 days until August 17th. That's not a processing delay, that's a message that wasn't true when it was sent. The $149 refund is confirmed processed now. I'm sorry it took a month of chasing to get an accurate answer. — Jared, Chamelo
Writing this again but DO NOT BUY here it is a SCAM! "I legit never gave reviews or made an account just for a review. This site is genuinely so horrible and they are a scam. I ordered on MARCH 14th (Order #35003). They give the same excuse of "We have a factory that does prescription separately" They advertise that they deliver quick. I remember receiving an email which stated that they only sell glasses in bulks because they sell out quick. Why would you ever sell a product when you can't even deliver it quick? They have been confronted with multiple emails and calls which they ignored about my order. Spent over half a grand on this disgusting site. Please do not order here because I have waited half a year without any news or my product. Oh also forgot to add they don't ever send you tracking so you won't know if it's ever sent out." This was my last review I left here days ago. They replied with "Ed, I understand why you're calling it a scam after five months — but you will get your product or your money back, and I'll prove it. Order #35003 was escalated as of today; refund or tracking confirmation by Friday 14 August. My direct email is jared@ chamelo.com if that deadline slips. — Jared, Chamelo". This site is a scam do not buy anything. I sent them another email to their site AND to Jared. Don't spend a single dollar this site will just take your money and not ship anything out or send a tracker. I spent over half a grand and they never reply to emails and just make you wait even if they do reply. You have to constantly spam them. Don't bother calling their number because they never respond.
Ed, you're right that the 14 August deadline came and went with nothing from us — that's on us, and I understand why it read as further proof this is a scam. Since then, though, real people have actually gotten involved: Janisa gave you an honest explanation of the Aura Rx production process, and Maynard has personally been tracking your order through Batch 8, which is now arriving at our warehouse for shipment. I know "soon" has meant nothing from us before, so I won't repeat that — you'll have real tracking the moment it exists. — Jared, Chamelo
I have yet to receive my order I placed months ago!
Eddie, you're right that months without your order is too long, and I'm sorry it took this long to get real attention. Good news: as of yesterday, we've reached out directly — a free pair while you wait, and your original Knicks order will ship the moment they're back in stock. We'll make sure that actually happens rather than just being promised. — Jared, Chamelo
The product are of good quality, but the shipping took around 2 months I think?
Thanks, Jan — glad the quality is holding up. Two to three months to get there is far longer than it should take, and that's on us, not something we'd dispute. — Jared, Chamelo
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