Booking issue with Agoda
We had booked our stay through Agoda almost one month in advance. While making the booking, we clearly selected 3 adults and 1 child, and the booking showed a total price of approximately ₹12,000. However, after reaching the resort, we were informed that the Agoda reservation had been made for only 2 people. We were then required to pay an additional ₹2,500 for the extra guests at the resort. This was extremely disappointing and inconvenient, especially because we had entered the correct number of guests while making the booking. If there is an issue with the guest details or if the booking is processed differently from what the customer selected, Agoda should clearly inform the customer before the stay, rather than letting them find out only after reaching the property. If customers have to face such issues and pay additional charges at the hotel despite entering the correct details during booking, then it raises the question of why we should book through Agoda instead of directly contacting the resort or booking through the resort's own website. We had a very good experience at the resort itself, but unfortunately, the booking experience through Agoda was disappointing. I hope Agoda looks into this issue seriously and improves its booking system so that customers don't face unexpected charges at the property.