First Class Customer Service
Haven’t even used their products yet (enroute) but experienced perhaps the best customer service team ever. I ordered some products and paid with my Apple Pay which is linked to ship to my home in Oklahoma. Totally my fault as I’m currently deployed in the Middle East and needed the products to arrive there. Instead of waiting around to return the products once arrived in Oklahoma or have my spouse send to me, the Particle customer service team instead sent a new order immediately to my deployed address and awarded me to keep the order that went to Oklahoma at no charge. I’ve been around for a hot minute and never had any company do something like this for the customer especially when I was at fault. For that, I will no longer seek similar products from anywhere else and appreciate the built culture within Particle of putting the customer first.