It started out positive and went down hill
It started out positive. We were really impressed when the sales person came out. We have had water softeners in previous homes and yes they do the strip test. The test with this program was very inclusive. Unfortunately, we were lied to. We were told that the system was not on a timer. It could tell when needed to regenerate. The installation was 3 days later on a Thursday. Sunday morning came our basement was flooded. It did its first regeneration. The installer had stuck a drainage hose into a T slot for our hot water heater which with even the slightest pressure came out and sprayed like a fire hose throughout. The 800#s were useless in this situation. The only number I was given was a sales number and it took calling twice to be given the service number. They couldn't find our account, which the sales person had entered incorrectly. After 3 calls (and getting someone in the US) they were able to find our account. She sent emails to the local office. Unfortunately, we did not hear back from them. It was the plumber (which we found out was a contractor and so is the salesperson - who told us that the installer was dedicated to the company but did some work on the side... finding out that it was the opposite). The plumber did come back out and redid the drainage with my husband there the entire time telling him what he should do. Then the local manager came out, said he'd look into what he could do. And up until now, unless we call them, we get zero proactive response. Well the product is good at least... seems to be working... though it throws a breaker every time it regens now...