Boox has my money but have not delivered anything for two months
I ordered a boox tablet two months ago and it never arrived, and was sent back to the sender because incomplete address. I verified the address I submitted with the order and it was the same one I have used for every other package that I have successfully delivered in the past couple of years. It was sent back to them and their customer service team refuses to send a replacement or a refund because they can't find it. They repeatedly tell me that my case is a "priority" but often go over a week without responding. 12 days ago they said they would have a response on my "high priority" case to find the missing shipment in less than a week, and obviously they have a different meaning for the words "high priority" because I have not heard back. I strongly recommend you buy something else. There are good non-kindle, non-nook options for those that don't want to be stuck in those eco-systems. If you buy something from boox you might find yourself $300 short and with nothing to show for it. Edit: Boox has reached out to me and honestly their response makes this a worse experience. After 13 days of not hearing anything from them on the last communication, in which they promised me my case was "high priority" (which they even wrote in bold font), suddenly they spring into action when I give them a bad review. All of a sudden, over two months after useless back and forth where they couldn't do anything for me, once I go out of my way to leave a bad review and submit a claim with my bank, they can now magically offer a refund for my troubles. What a joke.