Extremely Disappointing Experience at…
Extremely Disappointing Experience at Moxie Collection After reading the owner Michaela’s response to other bad reviews further confirms my experience with this young lady. PAY ATTENTION AS THIS IS AN INDICATOR OF HOW VERY DISMISSIVE, CONDESCENDING, RUDE AND UNPROFESSIONAL THIS YOUNG LADY MICHAELA IS! I paid for two classes for two people and had a very disappointing experience with Moxie Collection’s sewing class in Houston. I arrived about 20 minutes late because of a situation that was completely outside of my control—the freeway had been shut down to one lane, and I was doing everything I could to get there as quickly as possible. I certainly did not intentionally arrive late after paying for an instructional class. What made the situation so frustrating was how I was addressed when I arrived. Instead of privately asking what had happened or simply discussing my options, the owner, Michaela, addressed me loudly in front of the entire class. She repeatedly said that I would need to reschedule because I was late and that she didn't want me to feel like I hadn't received the full instruction. It took a fellow student (a friend whom I actually paid to attend the class also) stood against me having to leave because she had already informed the instructor about my situation and the instructor was understanding and had no problem with catching me up. I completely understand wanting students to receive the full value of what they paid for. However, there was a much more professional and respectful way to handle the situation. She could have pulled me aside, asked what happened, and offered me the choice to reschedule. Instead, I felt embarrassed and singled out in front of everyone during an already stressful situation. Ironically, after reading other comments, I noticed that the business states they typically allow about 10 minutes for everyone to settle in before beginning class. That would have made my actual instructional delay much less significant. The instructors themselves were absolutely phenomenal. They were patient, kind, knowledgeable, and helped me catch up without any problem. My experience with the instructors was completely different from my experience with the owner. Unfortunately, finding out that the person who treated me this way was the owner made the experience even more disappointing. In my opinion, the instructors are a major asset to this business and are the reason I believe customers continue to have positive experiences. Because of the way I was treated, I would not attend another class with Moxie Collection, and I personally would not recommend spending your money there. If you decide to take a class, the instructors may be wonderful, but my experience with the owner was enough for me to take my business elsewhere. Save your money and consider your options carefully before booking. Go Elsewhere!