Samsung Repair Experience
Samsung Repair Experience – No Accountability I am extremely disappointed with Samsung’s handling of my S23 Ultra. The rear camera was fully functional before I submitted the device for a screen and battery replacement. Immediately after Samsung’s repair, the camera began displaying “Camera Failed.” I escalated the matter to Samsung Head Office, but they did not conduct a proper independent investigation. Their decision was based solely on the communication they had with the repair centre. They did not acknowledge that the device was never properly assessed before the repair, nor did they review the available camera footage of the repair being conducted. Samsung also cannot provide documented proof of the phone’s condition prior to the repair showing that the camera was faulty before they worked on the device. Despite providing evidence that the camera was functioning before the repair, Samsung has refused to take accountability and will not repair the device without charging me. After multiple attempts to resolve this directly with Samsung, Head Office has now refused to provide a satisfactory resolution. I am extremely disappointed with the lack of accountability, investigation and customer support throughout this matter. This is not the level of service or accountability I expected from Samsung