Deceptive Practice & Broken Promises: Withholding Purchase Fee Refunds After Forced CN Region Service Termination
I am writing this review to document a clear breach of contract and deceptive refund practices by Alpha Futures following their decision to terminate services for clients in China. Background & Broken Commitments: On July 6, 2026, Alpha Futures sent an official notice terminating service access for all Chinese clients and explicitly stated in writing: "If you held an active account at the time of this notice, you are eligible for a full refund of your most recent purchase." and "Any active evaluations or QA's on your account will be fully refunded." At the time of this abrupt termination, I held two active accounts (a 150K Advanced Plan and a 50K Zero Plan) in good standing with zero rule violations. Contradictory Statements & Excuses: 1. Initial Misrepresentation: On July 24, support representative Furqan explicitly confirmed in writing that "the remaining eligible purchase fee refunds have also been processed." 2. Failure to Deliver: Despite waiting past the 7-business-day timeframe, only the $149 activation fee was refunded. The evaluation account purchase fees (approx. $299 in total) were never returned. 3. Falsified Proofs & Shifting Stories: When pressed for proof, support provided an old receipt from July 6th for the activation fee. After I provided my official bank statements proving the second refund was never received, representative Hamza completely flipped their narrative—claiming the purchase fees were suddenly "not eligible" because the evaluations were completed. Unfair Treatment: Alpha Futures unilaterally closed my active accounts—stripping away their trading potential and the time/effort I invested—and now refuses to return the upfront purchase fees. Changing refund justifications whenever confronted with bank evidence is completely unacceptable for a reputable prop firm. Current Action Taken: I have officially initiated a Mastercard Chargeback dispute (Reason Code 4853: Services Not Provided / Merchant Contract Termination) through my issuing bank against their payment processor (Checkout.com), submitting all conflicting email records, timestamps, and bank statements as evidence. If Alpha Futures wishes to resolve this matter honorably, I expect the remaining purchase fee refunds to be returned immediately. Otherwise, I will allow the card issuer chargeback process to run its course. ------ UPDATE [August 2026]: Response to Alpha Futures' Public Reply Alpha Futures' public reply above is completely misleading and avoids the core issue. They claim that "affected customers in the restricted regions have been refunded." This is FACTUALLY FALSE. Fact: I have only received a partial refund of the $149 activation fee. Fact: The evaluation account purchase fees for my two active accounts (approx. $299 in total) remain UNREFUNDED. Fact: Their support representative (Furqan) confirmed in writing on July 24th that the purchase fee refunds were processed, only for another agent (Hamza) to reverse this promise after I provided official bank statements proving the money never arrived. Stop using generic PR templates about "platform safety" to justify withholding money that belongs to traders who played strictly by your rules. I have provided my full trading account IDs (#2026052246247, #202603312497) through Trustpilot’s verification portal. My official Mastercard Chargeback dispute with my issuing bank remains active.