Very disappointed
Very disappointed – unexpected £68.67 customs charges I am very disappointed with this company. My 17-year-old son placed an order with CarRacks, and we were subsequently charged £68.67 in customs fees (£9.14 duty and £47.53 VAT and £12.00 handling fee). It was not made clear at checkout that significant import charges could be applied. I have paid the fees to avoid further complications after reading other customers’ negative experiences with customer support. This was an unexpected additional cost for a purchase made by my son, which we were required to cover. UK customers should be aware of all potential import fees before ordering, as the final cost may be significantly higher than advertised. Based on this experience, I would not recommend ordering from the UK.