Order #2023030806086
I debated if I was going to leave a review or not because I’m really not one to do this. But the experience I had with this company has forced me to. This was the absolute worst experience I have ever had purchasing anything. I ordered a pair of sneakers in the incorrect size. Immediately reached out once I noticed. From the moment my communication with them began it was utter disappointment. Sent an email and called “support” and received the runaround. At first I was told by “Leo” that it looked like there was a chance he could intercept my shipment, swap the size and would get back to me. Never heard back. Called again the next day and spoke to “Brandon”. Very confident it was the same person. Asked if they could at least send me the right size and I’d ship the others back to not wait a month. He said he’d ask. Also assured me that I wouldn’t pay the shipping when I sent the shoes back. Waited a whole nother weekend and never heard back. Called and “Leo” answered again and they never did anything about it. Forgot everything I called about… After being upset that last call I finally received an email from “Anne (no help at all)” that it was too late but once I received the shoes they’d be glad to EXCHANGE them. Nope, everything was false. Once I received them I was told they don’t do exchanges. I have to return these shoes and order another pair. Pay all over again. Also, I asked about them covering the shipping like I was told. Nope, instead she said “We don’t cover shipping unless you leave us 5 star review on Trust Pilot”!!!!!!!! So offering an incentive for a good review, crazy. That’ll be made known. And knowing their service is horrible wanted me to lie ahead to protect themselves. So I had to pay the shipping because I wasn’t going to give them a review they don’t deserve. In conclusion, I didn’t end up getting the shoes. Which is really sad because I really wanted them, I’ve heard great things about the product. But it was ruined by terrible customer service. Stick to a brand that will take care of you.