The product is great. Customer support was not!
The product is great. The customer service and failure to deliver on a paid service was not. For context, this is the 3rd purchase I’ve made, I spent over 4k on this rig and over 7k in the last year in total. I paid for the expedited service. Order was placed at 3am EST on a Tuesday, passed final QA by 3pm on Friday and was not shipped until Monday end of business. I expected to ship on Friday and have by Saturday as I also paid for next day UPS air. If you pay 4k for a PC, and Next Day Air shipping, the least you can do is have the UPS Saturday delivery option and actually ship it. When I emailed support crickets. I never got a response. When I called on Monday I received no acknowledgement about my inquiry but just a response that it will ship end of business that day. While I love their products, if you can’t follow through with your paid options and dignify me with a proper response when you don’t, I take note that you don’t really care about my business. I’ll be taking it elsewhere next time simply because of that.