Nearly 2 months, 3 orders stuck, and support gaslighting me about payments I have paid for
Timeline: • June 28, 2026 – First order placed (national team jersey). • July 20, 2026 – I contacted support asking about shipping status and whether I could change my delivery address. Agent “csskf09” replied that the “rehearsal service” (QC) was complete and that I needed to select a shipping method and pay the shipping fee for the warehouse to release the package. • I paid the shipping fee shortly after, as instructed, for all pending orders. • August 17, 2026 – After more than a month with no movement, I contacted support again. The orders still showed as sitting in the warehouse. I asked for shipment or a refund. • August 18, 2026 – The agent claimed I had not paid the shipping fee and said the delay was “my mistake.” I provided bank screenshots proving payment was made. • August 19–20, 2026 – The agent continued insisting there was “proof” I hadn’t paid, without ever producing it, while my own account clearly shows all three orders marked “Shipped.” When I pointed out this contradiction, the agent did not address it and became dismissive and rude. Orders affected (all marked “Shipped” in-app, none received): 1. Order ID: O260628610445 — 2025 New Large-Capacity Double-Sided Bag, Color: Blue wavy pattern — $1.92 2. Order ID: O260628773345 — 2026 National Team Jersey (Spain/Argentina), Color: 26-27 United States away game — $4.43 3. Order ID: O260628134635 — 2026 National Team Jersey (Spain/Argentina), Color: 26-27 Netherlands home jersey — $4.43 Total amount paid for goods across these orders: approximately $10.78, not including the separately paid shipping fees for each. Key issues: 1. All three orders have been stuck for almost 2 months with no resolution. 2. I have bank proof of payment for the shipping fees on these orders. 3. My account shows all three orders as “Shipped,” directly contradicting the agent’s claim that I never paid. 4. The assigned agent (csskf09) was unprofessional, dismissive, and refused to escalate or provide any real evidence to support their claims. I am requesting either immediate shipment of all three orders or a full refund for the merchandise and shipping fees paid, and I am escalating this matter due to the unresolved contradiction in tracking status and the poor conduct of the support agent.