Extremely disappointed after being sold…
Extremely disappointed after being sold one thing and delivered another. I spoke with a Lodgify representative before I signed up and clearly explained my situation: I have two properties on the same lot. Sometimes I rent them together, sometimes I only rent the smaller house for like 8 weeks out of the year. The onboarding person told me this was no problem, quoted me a half-off special price, and my husband and I decided to try Lodgify for a full year based on that conversation. After we paid for the yearly subscription, I learned I would have to pay for an extra property—at a cost of about three-quarters of what I had just paid. When I contacted a rep again, she told me to downgrade my plan and add the second property so it was more affordable. She specifically said I would not need the Ultimate plan and that I would be fine. I trusted her and paid the additional money. Now I am locked into a full year for even more than I was quoted. It has been six weeks since I started, and I still do not have everything set up correctly. I submit support tickets and receive quick replies, but the responses appear AI-generated. They do not actually answer my questions. We go back and forth, and important issues remain unresolved. One ticket told me one way to set up taxes so guests pay them; another ticket told me something completely different. I still cannot get a clear answer. I am not new to software—my job requires me to use different systems regularly—so this is not a matter of being unable to learn a platform. The problem is the support. Because I followed the rep’s advice and downgraded my plan, I am not allowed to speak with a human. All I get are AI email responses that do not help. Another major issue: my photos do not sync correctly to the other channel managers. One of the main reasons I chose Lodgify was so I could manage everything from one place. Support has told me I have to partially sync and then manage items, like the photos myself in each channel. That defeats the purpose. This has been a horrible experience. Being locked into a year, not being able to speak to a person and being left with unhelpful AI support and unresolved setup problems, has left me extremely frustrated and loss of income since it’s not correct on the other channels. I would not recommend Lodgify based on what I have gone through.