Trusted by thousands of hosts, Lodgify is the #1 vacation rental software powered by proactive AI. Automate hosting, win more bookings and maximize revenue with less effort. Lodgify is designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona. Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.Lodgify offers 4 plans built to scale with your business. Basic starts at 13$/month, the most affordable way to start for hosts with one property. Starter is for hosts ready to take direct bookings. Professional is for hosts ready to scale. Ultimate is for hosts building a larger operation. A 7-day free trial is available with no credit card required. Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are. Book a demo call Discover our plans Switch to Lodgify now!
Written by the business, not verified by us.Lodgify (lodgify.com) has a 4.7 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated onboarding specialists for being exceptionally patient, friendly, and thoroughly knowledgeable during one-on-one sessions. People deeply appreciate how clear explanations and tailored guidance make setting up a direct booking website feel completely seamless and manageable. Some reviewers were not happy with customer service, mentioning that support representatives are very difficult to reach when urgent technical issues occur. A few consumers also noted frustrating problems with automated messaging, channel integrations, and reservations not syncing correctly to their calendars. However, these occasional difficulties did not overshadow the overall positive impression left by the onboarding team.
Auto-generated from all reviews of this business. For reference only.User friendly, great interface, good initial experience getting set up and massive relief having a good channel manager.
Hi Jorge, Thank you for your wonderful review! We’re thrilled to hear that you find our platform user-friendly and appreciate the interface. It’s great to know that our channel manager has provided you with relief during your setup. If you need any assistance, we’re here to help! Best Regards, The Lodgify Team
Hi Suzy, Thank you for your kind words! We’re glad to hear that Andrea was patient and attentive during your experience. If you have any further questions or need assistance, feel free to reach out! Best Regards, The Lodgify Team
Brian provided exceptional assistance during my onboarding call. He took the time to thoroughly explain each aspect of the process and promptly addressed all my questions and concerns. His support and customer service were truly remarkable.
Hi Ekow, Thank you for your fantastic review! We’re delighted to hear that Brian provided exceptional assistance during your onboarding call and addressed all your questions thoroughly. If you need any further support, our team is always here to help! Best Regards, The Lodgify Team
Hi there, Thank you for your 5-star review! We’re thrilled to hear you’re happy with our service. Best Regards, The Lodgify Team
Hung via Lodgify was super helpful with my onboarding process his insights and advice really helped me :)
Hi Mac, Thank you for your great feedback! We’re delighted to hear that Hung was super helpful during your onboarding process and that his insights made a difference. If you need any further assistance, we’re always here to help! Best Regards, The Lodgify Team
Most or all reviews here are from Hosts. Perspective of renters/lodgers/guests: It makes life easier/safer for hosts, BUT: As renter/guest it feels UNSAFE to enter data of EVERY ONE in the party, even when not mandatory from local authorities. We are asked for: - Passport ID / other valid Government ID. (Numbers entered manually or by taking a photo) - Date of birth. - Home addresses. - Phone number. And much more. Goverment IDs and personal information are thus stored in a way not conforming to many countries GDPR/DPA laws. Happy for the hosts though, the overall concensus seems to be they are happy with the service as they can feel safe.
Hello Nora, thank you for sharing your perspective as a guest. We appreciate your feedback regarding the data collection process and your concerns about privacy and safety. It's important for us to ensure that all users feel secure when using our platform. We take data protection seriously and strive to comply with relevant laws, including GDPR. Your insights will help us improve our services for both hosts and guests. If you have any further concerns or suggestions, please feel free to reach out. Thank you again for your feedback.
Terrible experience: bug-ridden software and completely ineffective support I use Lodgify to manage my vacation rental properties, but the experience has been extremely disappointing and a constant source of operational disruptions. For months, I have been reporting basic technical issues, and customer support's standard canned response is always the same: 'the team is aware of the issue and working on a fix.' Waiting months with zero resolution for essential features is unacceptable for a company marketing itself as efficient and industry-leading in hospitality. The platform has gone from bad to worse. Recently, the system stopped syncing bookings properly from OTA channels (in my case, Booking.com): it fails to import vital details like guest phone numbers and email addresses automatically, forcing me to input everything manually just to contact arriving guests. A property management system should automate daily tasks, not double the workload. To make matters worse, even their customer service channels are broken: the support chat gets stuck in an endless loop, preventing me from submitting urgent tickets. Paying full price for software plagued by critical bugs and paired with an inability to resolve problems is completely unjustified. I have requested a refund and strongly advise anyone running a hospitality business to stay away from Lodgify.
Hello Antonio, I'm sorry to hear about the challenges you've faced with our software and the support you've received. We understand how critical it is for our platform to function smoothly, especially in the hospitality industry. Your feedback regarding the technical issues and support experience is invaluable, and we will take it into consideration as we work to improve our services. If you have any further concerns or need assistance, please reach out to our support team directly. Thank you for sharing your experience.
Finally a migration that didn't suck. Gabriel and the rest of the team at Lodgify helped us complete a migration that only took a few hours versus days or weeks with other PMS. Incredibly painless and we switched almost 20 properties from one PMS to Lodgify during the same day.
Hi David, Thank you for your amazing review! We’re thrilled to hear that Gabriel and the team made your migration process so smooth and efficient. If you need any further assistance, we’re here to help! Best Regards, The Lodgify Team
It was a difficul start, most probably from my end, not being much proficient of IT matters However progress was made gradually until I gained more confidence of myself. I appreciate the learning/ apprentiship process . A special thank to Hung who guided me with particular patience and understanding and to his expertise of the subjects A special thanks go also to Myrsini from the sales unit for her smooth handling of my suscriptions without undue pressures It is hoped that the same approach and availability, patience and empathie will continue with the help desk My best regards to the Lodgify Team wishing me to suceed in this entreprenial venture
Hi Hany, Thank you for sharing your experience! We’re glad to hear that you made progress and gained confidence with our platform. A special shoutout to Hung for his patience and expertise, and to Myrsini for her smooth support. We’re here to help you succeed in your entrepreneurial journey! Best Regards, The Lodgify Team
Gabriel was thorough, understood any questions and concerns I had and was a real human with a sense of humour. Can't praise enough. Thank you Gabriel!
Hi James, Thank you for your wonderful feedback! We’re thrilled to hear that Gabriel was thorough and addressed your concerns with a great sense of humor. We appreciate your kind words and are here to assist you anytime! Best Regards, The Lodgify Team
The onboarding process with Gabriel left me feeling confident that I could manage my property effectively and efficiently on multiple channels. He was very patient, knowledgeable and personable. He made the process of managing a property through this software feel much less overwhelming and very much doable. I highly recommend this software. Gabriel's level of customer service is high-level and he is awesome!
Hi Charisse, Thank you for your fantastic feedback! We’re delighted to hear that Gabriel made your onboarding experience so positive and helped you feel confident in managing your property. We appreciate your recommendation and are here to support you anytime! Best Regards, The Lodgify Team
Brian was really helpful with his training and helping me set up my account. He answered all of my questions clearly. I feel prepared after the call to use the Lodgify website.
Hi Suzi, Thank you for your great feedback! We’re thrilled to hear that Brian was helpful in training you and addressing your questions. It’s wonderful to know you feel prepared to use the Lodgify website. If you need any further assistance, we’re here to help! Best Regards, The Lodgify Team
Hi there, Thank you for your 5-star review! We’re thrilled to hear you had a great experience with Lodgify. Best Regards, The Lodgify Team
She was fantastic to point out the important items. Really appreciated her help and knowledge. The notes and follow up email was super helpful.
Hi Melinda, Thank you for your wonderful feedback! We’re delighted to hear that you found our support fantastic and helpful. It’s great to know that the notes and follow-up email made a positive impact. If you need anything else, feel free to reach out! Best Regards, The Lodgify Team
Brian was amazing! First off he’s super knowledgeable about the platform and his hospitable nature made me feel at ease on the new system. He did a bunch of backend things for me to tighten up and shut up our account. He is amazing. His service is incredible and you can tell he is a solution provider. I would like to continue to work with him into the future.
Hi Ed, Thank you for your fantastic review! We’re thrilled to hear that Brian provided such amazing support and made you feel comfortable with the platform. We look forward to continuing to assist you in the future! Best Regards, The Lodgify Team
Brian was very knowledgeable and a pleasure to speak with. He answered all of my questions and we discussed how the software could be serve me.
Hi Andrew, Thank you for your great review! We’re glad to hear that Brian was knowledgeable and helpful in addressing your questions. If you need any further assistance, our support team is here to help! Best Regards, The Lodgify Team
Great syncing with all my OTA's, makes it very easy to manage several rentals
Hi Peter, Thank you for your great review! We’re thrilled to hear that our syncing feature makes it easy for you to manage multiple rentals across all your OTAs. If you need any further assistance, our support team is here to help! Best Regards, The Lodgify Team
Great boarding/introduction, top service, professional agent
Hi there, Thank you for your great review! We’re thrilled to hear that you had a top-notch onboarding experience and received professional service. If you need any further assistance, our support team is here to help! Best Regards, The Lodgify Team
Once you've invested time in understanding the UI and what it can do, it's a great tool.
Hi Mike, Thank you for your great review! We’re glad to hear that after investing time in understanding the UI, you find Lodgify to be a valuable tool. If you have any questions or need assistance, our support team is always here to help! Best Regards, The Lodgify Team
I was initially a little concerned about having a meeting in English, but Elena made the whole experience very easy and comfortable. She was extremely clear, patient, and easy to communicate with. She answered all my questions and made me feel very confident about my decision. Committing to a 12-month plan and paying the full amount upfront can naturally feel a little nerve-racking, but Elena gave me the reassurance I needed. I felt very comfortable moving forward with the company, and I was very happy with the service and support I received.
Hi Carolina, Thank you for your fantastic review! We’re delighted to hear that Elena made your onboarding experience comfortable and clear, providing the reassurance you needed. It’s great to know you felt confident moving forward with us. If you have any further questions, our support team is always here to help! Best Regards, The Lodgify Team
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