Trusted by thousands of hosts, Lodgify is the #1 vacation rental software powered by proactive AI. Automate hosting, win more bookings and maximize revenue with less effort. Lodgify is designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona. Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.Lodgify offers 4 plans built to scale with your business. Basic starts at 13$/month, the most affordable way to start for hosts with one property. Starter is for hosts ready to take direct bookings. Professional is for hosts ready to scale. Ultimate is for hosts building a larger operation. A 7-day free trial is available with no credit card required. Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are. Book a demo call Discover our plans Switch to Lodgify now!
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Is Lodgify legit?
Lodgify (lodgify.com) has a 4.7 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated onboarding specialists for being exceptionally patient, friendly, and thoroughly knowledgeable during one-on-one sessions. People deeply appreciate how clear explanations and tailored guidance make setting up a direct booking website feel completely seamless and manageable.
Some reviewers were not happy with customer service, mentioning that support representatives are very difficult to reach when urgent technical issues occur. A few consumers also noted frustrating problems with automated messaging, channel integrations, and reservations not syncing correctly to their calendars. However, these occasional difficulties did not overshadow the overall positive impression left by the onboarding team.
Auto-generated from all reviews of this business. For reference only.
The on-boarding process very rushed. They helped walk through various functions of the program and syncing calendars. There are alot of great tools and they are simple to use. However NONE of my VRBO calendars were synced and I am receiving booking requests from other platforms during times that are already booked on AIRBNB. It has now been a week since I signed up and have been at risk of a double booking every single day. Lodgify's customer service is mostly AI-chat bots. There is NO phone number to call to speak to someone. I have spoken to someone via email which is so slow. When I send an email it takes 12-24 hours to get a response. All that I receive is that they are communicating with VRBO and working on it. This is an urgent situation and has not been treated as so. There has been zero sense of urgency from Lodgify regarding this. The main purpose of signing up with Lodgify was to have one place to manage calendars and guest communication as advertised and they are failing. I DO NOT RECOMMEND THIS COMPANY. RUN. I have requested a refund and of course received a chat bot response. Since this is a sign of their customer service I am not interested in investing further in a product/company that is not interested in assisting me. My time is valuable and this whole situation has been frustrating and very time consuming.
Reply from Lodgify2026-07-23
Hello Aaron, I'm sorry to hear about your experience with the onboarding process and the issues you've faced with calendar syncing. We understand how critical it is to manage bookings effectively, and we appreciate your feedback regarding our customer service. Your concerns are important to us, and we encourage you to reach out to our support team directly for more immediate assistance. Thank you for sharing your thoughts, and we hope to resolve this situation for you.
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Ellen F · 2 reviews · Experienced 2026-07-22 ·
★★★★★
I really liked the personal onboarding…
I really liked the personal onboarding calls. That is a great service
The system is user friendly once you get the hang of it.
Reply from Lodgify2026-07-23
Hi Ellen,
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the personal onboarding calls and found our system user-friendly. If you have any questions as you continue to explore, feel free to reach out!
Best Regards, The Lodgify Team
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Elena Ames · 1 review · Experienced 2026-07-20 ·
★★★★★
Hung Nguyen Gia is amazing person from…
Hung Nguyen Gia is amazing person from Lodgify who helped me tremendously with onboarding! The team is very customer service oriented!
Reply from Lodgify2026-07-23
Hi Elena,
Thank you for your wonderful review! We’re delighted to hear that Hung provided you with tremendous support during onboarding and that you found our team to be customer service oriented. If you have any more questions, feel free to reach out!
Best Regards, The Lodgify Team
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Marc · 1 review · Experienced 2026-07-20 ·
★★★★★
Miha thoughtfully answered all of my…
Miha thoughtfully answered all of my questions in a clear and concise manner. He provided many tips to benefit my listing. Highly recommended!!
Reply from Lodgify2026-07-23
Hi Marc,
Thank you for your fantastic review! We’re thrilled to hear that Miha provided clear and concise answers to your questions and offered valuable tips for your listing. If you need further assistance, don’t hesitate to reach out!
Best Regards, The Lodgify Team
Luis went through a lot with me. But, he made sure I understood before moving on to another topic.
I appreciate his time.
Reply from Lodgify2026-07-23
Hi Brenda,
Thank you for your wonderful review! We’re delighted to hear that Luis took the time to ensure you understood everything before moving on. We appreciate your feedback and are here to help whenever you need us!
Best Regards, The Lodgify Team
C
Customer · 23 reviews · Experienced 2026-07-20 ·
★★★★★
Lodgify a very useful channel manager
Lodgify serves tbe purpose i need to coordinate multi rooms on multi platforms.
Elena was a great help in showcasing, navigating and maximising the benefits of the Lodgify platform. She was knowledgeable on all aspects and able to communicate effectively ans easily so can follow all steps
The follow up email containing all the steps we discussed and spoke about was also excellent, full of links and help. Look fwd to using the platform.
Reply from Lodgify2026-07-23
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that Lodgify meets your needs for coordinating multiple rooms across platforms. It’s great to know that Elena provided excellent support and that you found the follow-up email helpful. We look forward to seeing you make the most of the platform!
Best Regards, The Lodgify Team
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Mark Bradley · 1 review · Experienced 2026-07-10 ·
★★★★★
Outstanding Onboarding Experience
Hung was excellent throughout the onboarding process. He took the time to understand how I wanted to operate Hinterland Harmony Estate and helped tailor Lodgify to suit my business rather than simply following a standard setup.
We connected Airbnb, Booking.com, Vrbo, Stripe and Jarvis smart locks, configured pricing and messaging, and worked through the direct booking website. Hung was patient, knowledgeable and happy to answer every question along the way.
As a result, I now have much more confidence in using Lodgify as the central platform for managing my accommodation business. I would highly recommend both Lodgify and Hung’s onboarding service to other hosts.
Reply from Lodgify2026-07-12
Hi Mark,
Thank you for your fantastic review! We’re thrilled to hear that Hung provided excellent support during your onboarding process and tailored Lodgify to fit your needs. Your confidence in using our platform means a lot to us. If you need any further assistance, our support team is available 24/7 to help.
Best Regards, The Lodgify Team
A
Alex Ruskovski · 8 reviews · Experienced 2026-07-09 ·
★★★★★
The best PMS out there!!
I am new to holiday lets and have been handling everything manually for the last year, as I have been quite sceptical. I heard about Lodgify randomly on a YouTube video and thought I would give it a try.
And wow, It's game-changing! From automation and the website builder to the onboarding process, where you get a dedicated one-on-one screen-sharing meeting. I was also blown away to find out that there is an API available for free as well.
Reply from Lodgify2026-07-09
Hi Alex,
Thank you for your amazing review! We’re excited to hear that you found Lodgify to be a game-changer for your holiday lets. It’s great to know that our automation features and onboarding process have made a positive impact. If you have any questions or need assistance, we’re here for you!
Best Regards, The Lodgify Team
M
Mohammed Bukhamseen · 1 review · Experienced 2026-07-03 ·
★★★★★
Vrbo integration failure caused double bookings and a guest walking into an occupied unit
We run multiple short term rental units in Honolulu and switched to Lodgify to manage Airbnb, Vrbo, and Booking.com. It has been the worst software decision we have made.
Our Vrbo integration was not activated for weeks after onboarding. During that time our calendars were out of sync and we got double bookings. When the integration finally went live, Lodgify mapped every single Vrbo reservation to the wrong unit. Every one. The result: a guest was sent to a unit that was already occupied by another guest and walked in on them. We are now dealing with legal threats, cancelled reservations, lost revenue, and penalties from the booking channels for cancellations that Lodgify's software caused.
Customer service has been the worst part. Slow replies that take days, no ownership of the problem, and no one with the authority to actually fix anything. When your software is assigning guests to the wrong properties, that is an emergency, and their support treats it like a password reset ticket.
If you manage more than one unit, do not trust this platform with your channel connections. Verify every reservation manually or look elsewhere.
Reply from Lodgify2026-07-08
Hi Mohammed, I'm sorry to hear about the serious issues you've experienced with our software and the Vrbo integration. We understand how critical it is to have accurate channel connections, especially when managing multiple properties. Your feedback regarding the customer service response and the impact of these errors is concerning, and we take it seriously. Please reach out to our support team directly to discuss your situation further, as they can provide more immediate assistance. Thank you for sharing your experience.
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Clare · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Lodgify is a big step forward for my STRs
Lodgify is a big step forward in my management of my short term rentals. I'm already seeing it's power, and loving the functionality. The onboarding process was made super easy. Hung Gia was fantastic at walking me through the system and all my options. The help was personalised, and delivered in a positive friendly way, acquainting me and getting me up to speed quickly. His help around creating my direct booking website was also exceptional.
Reply from Lodgify2026-07-07
Hi Clare,
Thank you for your wonderful review! We’re thrilled to hear that Lodgify has made a significant impact on your short-term rental management. It’s great to know that Hung Gia provided you with personalized and friendly support. If you need any further assistance, our team is here to help!
Best Regards, The Lodgify Team
S
Sven Birkholz · 1 review · Experienced 2026-06-26 ·
★★★★★
Lodgify made my day
Lodgify made my day. The system instantaneously got all the info including pictures from Airbnb and even set up a beautiful webpage to start from. That is a huge bonus timeline.
Onboarding was delightfully easy and comprehensive. Thanks to Cristina, all my issues were solved. Amazing.
I’d advise my friends to give Lodgify a shot and definitely not to skip onboarding, as it conveniently will smooth out the whole process.
Reply from Lodgify2026-06-28
Hi Sven,
Thank you for your amazing review! We’re delighted to hear that Lodgify made your day and that the onboarding process with Cristina was easy and comprehensive. We appreciate your recommendation to your friends and are here to support you whenever you need!
Best Regards,
The Lodgify Team
