Trusted by thousands of hosts, Lodgify is the #1 vacation rental software powered by proactive AI. Automate hosting, win more bookings and maximize revenue with less effort. Lodgify is designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona. Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.Lodgify offers 4 plans built to scale with your business. Basic starts at 13$/month, the most affordable way to start for hosts with one property. Starter is for hosts ready to take direct bookings. Professional is for hosts ready to scale. Ultimate is for hosts building a larger operation. A 7-day free trial is available with no credit card required. Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are. Book a demo call Discover our plans Switch to Lodgify now!
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Is Lodgify legit?
Lodgify (lodgify.com) has a 4.7 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated onboarding specialists for being exceptionally patient, friendly, and thoroughly knowledgeable during one-on-one sessions. People deeply appreciate how clear explanations and tailored guidance make setting up a direct booking website feel completely seamless and manageable.
Some reviewers were not happy with customer service, mentioning that support representatives are very difficult to reach when urgent technical issues occur. A few consumers also noted frustrating problems with automated messaging, channel integrations, and reservations not syncing correctly to their calendars. However, these occasional difficulties did not overshadow the overall positive impression left by the onboarding team.
Auto-generated from all reviews of this business. For reference only.
Had a great onboarding session with Julia to connect Stones Throw Cottage and my channels. She was very easy to talk to and had very good knowledge of the process which made it very easy for me.
Reply from Lodgify2026-08-01
Hi Robert,
Thank you for your wonderful review! We’re delighted to hear that your onboarding session with Julia was great and that her knowledge made the process easy for you. If you need any further assistance, we’re always here to help!
Best Regards, The Lodgify Team
Hi Pierfrancesco,
Thank you for your fantastic review! We’re thrilled to hear that you had a very good onboarding experience and appreciated our customer care service. If you need any further assistance, we’re always here to help!
Best Regards, The Lodgify Team
The training was really outstanding and professional. I got a clear picture of the platform and how to use it. Luis had a lot of patience, and I understood the main functionalities and also the potential ones.
Reply from Lodgify2026-07-31
Hi Elena,
Thank you for your fantastic feedback! We’re thrilled to hear that you found the training outstanding and that Luis was patient in helping you understand the platform's functionalities. If you have any questions or need further assistance, we’re here to help!
Best Regards, The Lodgify Team
Hi Ana,
Thank you for your wonderful feedback! We’re delighted to hear that Andrea was able to assist you effectively. If you have any further questions or need assistance, we’re here to help!
Best Regards, The Lodgify Team
I’ve been a lodgify subscriber since 2023 and always been a great fan of the system, so much so that I upgraded to their ultimate plan at €750 a year. However on renewal this year I’ve tried to speak with someone I was continually referred to George their AI Robert, who’s great but can only raise a ticket.
Having raised three tickets, I finally had a call back from their billing department, I wanted to downgrade as the cost v benefits were negligible. It’s also expensive for one property.
The resulting conversation sums up where they are interns of profit over customer care. I was told I would have to pay the €750 upfront and then downgrade to the professional plan, which will result in a refund as they couldn’t now downgrade the plan as the plan has expired.
1 I called three days before the plan expired to speak with someone, I spoke with AI requested a call back no call back came.
2 I requested a call back from a human on three occasions, it finally happened at 8pm on a Friday night, passed the contract expiry.
3 lodgify then expected me to pay in full for something a wait for a refund.
Any good company puts the customer at the heart of its decisions. You won’t find that at Lodgify any longer.
It’s such a shame, as the first two years were very good, profit over customers will always be its downfall.
Look for an alternative and give these a wide birth unless you love banging your head against a wall.
Reply from Lodgify2026-07-31
Hello Leyton, I'm sorry to hear about your recent experience with our billing process and the challenges you've faced in trying to downgrade your plan. We appreciate your loyalty as a subscriber and understand how important it is to have clear communication and support. Your feedback regarding customer care is valuable, and we will take it into consideration as we work to improve our services. Please feel free to reach out to our support team directly for further assistance. Thank you for sharing your thoughts.
Clear, to the point, info witch helpt me to use Lodgify
Reply from Lodgify2026-07-30
Hi Edwin,
Thank you for your positive review! We’re glad to hear that the information provided was clear and helpful in using Lodgify. If you have any further questions or need assistance, don’t hesitate to reach out!
Best Regards, The Lodgify Team
Hi Jenny,
Thank you for your great review! We’re delighted to hear that Hung provided you with excellent, knowledgeable, and efficient support. If you have any further questions or need assistance, don’t hesitate to reach out!
Best Regards, The Lodgify Team
Hi there,
Thank you for your positive feedback! We’re glad to hear that Luis was friendly and helpful during your experience. If you need any further assistance, feel free to reach out!
Best Regards, The Lodgify Team
Gabriel was great and took even more time then scheduled. So far I very pleased with my onboarding with Lodgify.
Reply from Lodgify2026-07-30
Hi Greg,
Thank you for your wonderful feedback! We’re thrilled to hear that Gabriel went above and beyond during your onboarding experience. If you have any further questions or need assistance, feel free to reach out!
Best Regards, The Lodgify Team
Hi there,
Thank you for your great review! We’re thrilled to hear that you found the onboarding process very helpful. If you have any further questions or need assistance, feel free to reach out!
Best Regards, The Lodgify Team
My helper Brian was excellent, well informed and made my onboarding seamless. I could ask for a better experience
Reply from Lodgify2026-07-30
Hi Jason,
Thank you for your wonderful review! We’re so glad to hear that Brian provided you with excellent support and made your onboarding experience seamless. If you need any further assistance, don’t hesitate to reach out!
Best Regards, The Lodgify Team
The experience has been seamless! Everyone I've been in contact with has been very helpful. Vierness Kassie helped me gain a better understanding of how the application works and the features that will help me manage all the platforms through the application. Karen Soraci was extremely helpful and patient with me during the onboarding process.
Reply from Lodgify2026-07-30
Hi Yvette,
Thank you for your fantastic review! We’re delighted to hear that your experience has been seamless and that both Vierness and Karen provided you with the support you needed. If you have any further questions or need assistance, feel free to reach out!
Best Regards, The Lodgify Team
Brian was very helpful and clear with his instructions. It was an efficient call that answered all my questions.
Reply from Lodgify2026-07-29
Hi M. Daniels,
Thank you for your wonderful feedback! We’re thrilled to hear that Brian provided clear instructions and efficiently addressed all your questions. If you need any more assistance, feel free to reach out!
Best Regards, The Lodgify Team
He did guide me thru all features and answered me all the questions I had!! He also on top of it gave me a lot of tips I even didn't think about. Amazing experience!
Thank you!
Reply from Lodgify2026-07-29
Hi Heike,
Thank you for your fantastic review! We’re thrilled to hear that your onboarding experience was amazing and that you received valuable tips along the way. If you have any more questions or need assistance, feel free to reach out!
Best Regards, The Lodgify Team
Great advice and set up with Brian, He was very helpful and made the process very easy. Looking forward to using Lodgify now to simplify matters.
Reply from Lodgify2026-07-29
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that Brian provided great advice and made the setup process easy for you. We look forward to supporting you as you use Lodgify to simplify your tasks!
Best Regards, The Lodgify Team
I recently switched to Lodgify to manage my vacation rental business, and the experience has been excellent from the very beginning. I was expecting the setup process to be overwhelming, especially with multiple booking channels, but Lodgify made it much easier than I anticipated.
The biggest reason for that was my onboarding agent Julia R. She was incredibly knowledgeable, patient, and responsive throughout the onboarding process. She walked me through every step, answered all of my questions, and made sure I understood not just how to use the platform, but how to get the most out of it. I never felt rushed, and her guidance gave me confidence that everything was set up correctly.
The features that have already saved me the most time are the channel management and centralized calendar. Being able to manage my listings, pricing, availability, and reservations from one place instead of logging into multiple platforms is a huge time saver.
If you're considering Lodgify, I'd absolutely recommend it. The software is powerful, but what really made the difference for me was the onboarding experience. Having someone like Julia to guide you through the setup made the transition smooth and stress-free. I'm looking forward to using Lodgify as I continue to grow my vacation rental business. ~Mikki Voter @ Cross Stone Cabins
Reply from Lodgify2026-07-29
Hi Mikki,
Thank you for your fantastic review! We’re thrilled to hear that your experience with Lodgify has been excellent and that Julia provided such knowledgeable and patient support during your onboarding. It’s great to know that our features are saving you time. We look forward to supporting you as you grow your vacation rental business!
Best Regards, The Lodgify Team
Hung was amazing! We got so much accomplished in 30 minutes. He was very personable and extremely helpful. He did a great job and I'm grateful for his help!
Reply from Lodgify2026-07-28
Hi Jennie,
Thank you for your fantastic review! We’re thrilled to hear that Hung was able to help you accomplish so much in such a short time. If you need any further assistance, feel free to reach out!
Best Regards, The Lodgify Team
Brian was great! Really helpful, informative and easy to understand. He answered all of my questions and I feel a lot more comfortable using Lodgify now.
Reply from Lodgify2026-07-28
Hi there,
Thank you for your wonderful review! We’re delighted to hear that Brian was helpful and made you feel more comfortable using Lodgify. If you have any more questions, don’t hesitate to reach out!
Best Regards, The Lodgify Team
