Extremely disappointing experience on…
Extremely disappointing experience on Batik Air OD121 I recently flew Batik Air OD121 from Kuala Lumpur to Sydney, an approximately 8½-hour flight, and unfortunately it was one of the worst flight experiences I have ever had. This was my first time flying with Batik Air. I understand that food and drinks may need to be purchased, and I was completely willing to pay. I asked a crew member to purchase food and water and was told that it was coming. However, nobody ever came back to me. This was particularly concerning because I needed water to take my medication. I also had my call light on for more than two hours. Nobody came to assist me, and eventually I gave up and turned it off myself. What shocked me most was how little we saw the cabin crew throughout the flight. We saw them during the safety demonstration and briefly when food was being given to passengers who had pre-ordered. After that, we barely saw them again until we were landing. The seats were also extremely cramped, making the long flight very uncomfortable. I am not complaining because I expected luxury or a free meal. I was willing to pay for what I wanted. I simply expected to be able to purchase water and receive basic assistance when I asked for it. I have travelled on many flights before, and I have never experienced cabin service like this on such a long flight. I have already submitted a formal complaint directly to Batik Air and am waiting for their response. I would not choose to fly with Batik Air again after this experience