Deceiving money back guarantee for mediocre product
I have been looking for a new foundation makeup and decided to try the Luxe foundation. The company advertised that they had a 30-day, money back guarantee if not perfect match so I figured I had nothing to lose. I have learned that their 30-day guarantee is a fraudulent, false advertising and a deceiving claim. I bought product on a buy-one-get one promotion. I purchased two different shades to see which one was a better match. When one shade was too light, I contacted Luxe requesting an exchange for correct shade. I will say that their response was timely. I was first told to send them a photo of product then try some different methods when applying and if that didn't work, to contact them. I tried their suggestions; however, I did not see any improvements so I informed customer service. The response I received was that their product features adaptive technology therefore, "Because this process is irreversible, the product cannot return to its original state; therefore, we are unable to accept returns for hygiene and quality control reasons." And since I bought on BOGO promotion, I was unable to get refund (which I only requested exchange for corrected shade). The foundation is mediocre. It comes in a small tube and you must use a lot to get any decent coverage. One tube lasted me two weeks (and their foundation is pricey even with BOGO promo). Buyers beware. I would not recommend purchasing from this company.