Trust matters
Having purchased a new XP4, I was a bit "put-off" when my suspension seatpost pivoted side to side evey time I went around with the pedals. I sent a picture of the seatpost, along with an explanation of what was happening, figuring I would be told, "They all do that," or "We can't tell from the picture....." That didn't happen! I was told, "We are sending you a new one." No questions. That customer service is exactly why I went with Lectric!