Request for refund
I already spoke to your customer service and they have given me a case for a refund. It was not what I paid for. I had purchased a round trip and there was a major delay at pickup. There was no notice of this delay nor that it would be a different bus. It was a white old broken bus-with unreclinable seats so I couldnt sleep on a trip i needed to sleep on, my carryon wasnt even able to be placed on the top compartment with the broken doors, and the bathroom was horrible. I asked the supportif this was the right bus and what was my eta for my arrival to houston. they said 7:10 1 hour before arrival. I had to now rush to reschedule my pickup. I try to fall asleep and wake up to being in katy at 7:10. I have to rearrange my pickup again! I could not sleep! I could not trust this company! This was not what I paid for. This was not a luxury bus nor a reliable and safe-feeling bus. It was not on time and cost me money, time, and sleep for my health conditions. I need updates from my refund request and Nino from online support has not answered my message since 7:30pm yesterday.