RedCoach is the most comfortable way to travel across the Sunshine State,Texas and Georgia. Whether you select first, business or economy class, you will get the full RedCoach experience, where your safety and comfort are priority
Written by the business, not verified by us.RedCoach (redcoachusa.com) has a 3.8 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 66% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers frequently praise the drivers for being kind, professional, and making trips smooth and safe. Travelers also highlight the comfortable seating, clean environment, and dependable service that make longer journeys very relaxing. The buses are generally described as punctual, clean, and well-maintained. However, some people mentioned that finding the pickup and drop-off locations can occasionally be confusing due to a lack of clear signs or posted markers. Some reviewers were not happy with the indoor temperature, noting that the air conditioning was sometimes excessively cold during the entire trip.
Auto-generated from all reviews of this business. For reference only.The driver was great. Kept the bus steady as we went down the road. The bus seats were way too small, and no leg room. My husband and I were very uncomfortable. We are not over weight people. There isn’t anyway, two normal size people could sit comfortably next to each other. The bathroom was not very clean. There was a half full bottle of water in both cup holders, and trash ( candy wrapper, bag from chips, and a used tissue) in the seat pocket.
I used the RedCoach today, but they transfer us to different bus instead of red coach , the bus was small , the bathroom door doesn’t even lock , the driver was super rude and using he’s phone while driving
Very bad customer service!!!! It is almost impossible to reach RedCoach in case of requesting additional information urgently!! Not on whatsapp, not with sms, not on facebook, on nothing. When calling some automated system keeps you 10 minutes on the line to tell you it will hang up!!! Also we've been downgraded from first class to economy without any notice plus they kept the difference in pay. The departure time was pushed back a whole 2 hours and still they finally departed 3 hours later. The trip itself was great but still RedCoach deserves a minus 5 star.
Thank you so much, Michaela! We are thrilled to hear you had such a fast and punctual trip with us, as delivering an efficient and reliable journey is our top priority. We can't wait to welcome you aboard again soon!
We always choose RedCoach for our road trips. This company is professional staff.
Thank you so much for your loyalty, Angela! We are honored to be your top choice for road trips, and our team is dedicated to continuing to provide you with the professional, top-tier service you deserve. See you on your next journey!
Thank you so much for the fantastic feedback, Licia! We are thrilled to hear you enjoyed a smooth ride with us, and we look forward to providing you with another first-class RedCoach experience very soon!
It was great while it lasted - Unprofessional and Bullying drivers, threatening to throw passengers out - ever changing pick up points seemly un authorized parking lots making drivers jumpy and angry at customers, leaving passengers behind before departing time- - safety concerns - will consider alternatives even if not so convenient for a quick trip to Austin from Frisco - poor to no customer service no response to complaints or concerns.
Date of travel was moved to the next with out my consent. I was given the option of rescheduling at no price or a full refund. I tried to contact as per the email but received no feedback or answer. So I had pay to change my ticket and even now I still haven’t recieved feedback or anything. Overall terrible service one that I’ve been using for years.
Accessible bus stop on UT campus, Great service and punctual bus times. Great option for going home from UT Austin.
Comfortable
This was by far the worst experience ive ever had traveling by bus. To start off around an hour into the drive the driver made an illegal lane change without checking her blind spot and merged into the lane of this Tesla. Almost slamming the Tesla into another truck that was next to them. If the people in the tesla hadnt reacted so fast that could have been a horrible accident they literally had to slam on their breaks and honk at us and she just kept driving i dont think she noticed she did this. Then about an hour later she did the same thing she made another illegal lane change without checking her blindspots and almost ran into a semi truck. The trucker again honked at us and was clearly frustrated. Then as we entered the city of Dallas she almost rear ended a Honda Civic and then continued to run them off the road. The driver of my bus was a horrible driver and should NOT be allowed to drive a bus again. This woman almost caused THREE accidents in a 4 hour span. To top it all off we exited the bus and she opened the compartment to retrieve our bags. She did not assist anyone with the bag removal. She let an old man get his bags on his own. My bag however was all the way on the other side of the bus and there was no way i was reaching it. I asked her if she could go to the other side of the bus and open the door on that side as i thought it would be easier. She replied “No im doing that theres traffic on the other side”. Fair point except we were on a completely DEAD quiet street not a car in site. She then told me to crawl inside of the baggage compartment to retrieve my bag. She also told me to “hurry up because they got to go”. This was a horrible experience and i will never recommend Red Coach to ANYONE. DO NOT TAKE THIS BUS EVER. The driver should be fired immediately or at least retrained. Her name was Trichelle or Trochelle im not too sure how to spell it.
The most relaxing ride to Dallas. I am riding again.
I had booked business class and then there was nothing different from regular one, I paid extra amount for upgrade
The charging ports on the seats worked and the seats were comfortable. The a/c on the bus also worked great to keep the interior of the bus cool. The bus was clean. The ride to my destination was smooth and fast without any problems. I got to my destination safely.
On time, clean, and comfortable seating. Very pleased with this service so far.
Lots of legroom. Driver loaded & unloaded luggages. Checked to make sure everyone checked in. Bus arrived earlier. Driver knew secondary route to avoid traffic
Thank you so much, gn! We're thrilled you enjoyed our spacious legroom and that our driver went above and beyond with your luggage, check-in, and navigating traffic like a true pro. We can't wait to welcome you aboard again soon!
The trip was HORRIBLE! I was expecting a 1st class experience and what I got was a bunch of lies. I booked a 1st class ticket where I thought I would be sitting on a side with only single rows nd I would be able to stretch out and relax. Instead that bus ride was somehow canceled and I was placed on a later bus ride which means that I had to change all of my plans and the people who were dropping me off at the bus pickup area and picking me up were very inconvenienced as well. The bus I was switched to was a "partner bus", and the ONLY PROMISED amenity that was on the bus was a restroom. There was no extra leg room and I was cramped in my seat the whole time touching the back of the seat in front of me, which was extremely painful and uncomfortable! There was little reclining space, NO TABLES to place laptop and/or other items on, no wifi, and no place to charge electronics. All of the reasons I booked this bus were no where to be found so it was definitely false advertising and very misleading! I was charged for a first class experience but instead got the worse bus experience ever! I am extremely disappointed and upset and this will be the first and last time I book with them, especially if this return trip is the same or worse than the 1st part. They should let you know that their partner busses don't offer the same amenities so you won't be expecting a "1st class experience". I sure hope I don't have to fight tooth and nail to get an adjustment on what I paid. Redcoach DO MUCH BETTER!!!
Didn't appreciate having to pack up and change buses because of a mechanical problem but better safe than sorry. We arrived 45 minutes late.
Thank you for sharing your experience, David. While we sincerely apologize for the mechanical delay and any inconvenience caused, your safety will always be our absolute top priority. We truly appreciate your understanding and patience, and we're looking forward to giving you a much smoother, flawless ride next time!
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