The trip was HORRIBLE
The trip was HORRIBLE! I was expecting a 1st class experience and what I got was a bunch of lies. I booked a 1st class ticket where I thought I would be sitting on a side with only single rows nd I would be able to stretch out and relax. Instead that bus ride was somehow canceled and I was placed on a later bus ride which means that I had to change all of my plans and the people who were dropping me off at the bus pickup area and picking me up were very inconvenienced as well. The bus I was switched to was a "partner bus", and the ONLY PROMISED amenity that was on the bus was a restroom. There was no extra leg room and I was cramped in my seat the whole time touching the back of the seat in front of me, which was extremely painful and uncomfortable! There was little reclining space, NO TABLES to place laptop and/or other items on, no wifi, and no place to charge electronics. All of the reasons I booked this bus were no where to be found so it was definitely false advertising and very misleading! I was charged for a first class experience but instead got the worse bus experience ever! I am extremely disappointed and upset and this will be the first and last time I book with them, especially if this return trip is the same or worse than the 1st part. They should let you know that their partner busses don't offer the same amenities so you won't be expecting a "1st class experience". I sure hope I don't have to fight tooth and nail to get an adjustment on what I paid. Redcoach DO MUCH BETTER!!!