A terrible experience
A terrible experience. I explained to them that I was coming from a previous treatment and was already on a higher dose, but they didn’t want to listen to me and made me start all over again from the lowest dose. I gained 10 lbs. It has been so frustrating. I called them and explained that I had gained weight, but they told me they couldn’t put me back on my previous dose and that I had to continue on the lower dose. To make matters worse, shipping is taking way too long—more than a week. They don’t help you understand the situation; when you speak to them on the phone, they simply repeat their rules over and over. I’ve already spent more than $700, and the only thing I’ve gotten out of this experience is an extra 10 lbs, and I’m still waiting for my medication. It feels like they don’t care about you as a patient—they only care about charging you. They don’t even offer a discount or any compensation for the delays.