Quick and helpful response from customer service
I've had my hoop for a few months and have loved it. I use it daily, and it's easy to do in the living room watching a show or with the music on. Unfortunately, the weight that attaches dropped and the casing cracked, so I reached out to ask about ordering a replacement. Kristine in customer support reached back out to me in less than a day with a friendly message to let me know they'd get a replacement ordered for me. It was a positive experience with customer service. I appreciate it.