I appreciated how respectfully they spoke to me.
I was completely overwhelmed with my financial situation when I called them. I had no idea if they were for real or not. They were very honest in telling me the best scenario and the worst scenario. They were extremely respectful and explained the entire process in both verbal and written form. Because I work and could not always talk at work about my issue, they would set up a time where I was more available. They answered my questions that i posted on my portal with a phone call within 24 hours. They saved me a huge amount of money and worry and got me straight with the IRS. I am very grateful to them and give them five stars plus.