Long-time Pro, extremely disappointed with Thumbtack’s policy
I am extremely dissatisfied with how Thumbtack handled this situation. I have been using Thumbtack for years to generate business, and my ability to receive new leads was suddenly restricted because Thumbtack required another background check. I immediately complied with every request. The SSN verification failed twice despite my providing the requested information and my Social Security card. I then had to submit an alternative SSN-less background check using my government-issued ID. My biggest concern is Thumbtack’s policy of restricting an established professional from receiving new leads while a re-verification initiated by Thumbtack is still being processed. I did nothing wrong and complied with every requirement, yet I temporarily lost access to an important source of business income because of a verification process that was outside of my control. If Thumbtack requires existing professionals to undergo additional or repeated verification, they should be allowed to continue working and receiving leads while that verification is pending, unless there is an actual safety or compliance concern. A verification initiated by Thumbtack should not automatically prevent a professional with an established history on the platform from continuing to operate their business. The support representative I spoke with was helpful and respectful, and my complaint is not directed at them personally. My dissatisfaction is with Thumbtack’s policies and the way this process affects professionals who rely on the platform to earn a living. This experience has significantly reduced my trust in Thumbtack. I will now seriously consider reducing the amount of business I do through Thumbtack and shifting toward more reliable sources of leads and other platforms where my ability to operate my business cannot be suddenly disrupted by a verification process that I did not initiate.