Almost Perfect - Read the Return Policy Carefully!
I did a lot of research on e-bikes before deciding on the Lectric brand, and I am very pleased with the product that I received. It definitely lives up to the quality expectations that I had based on reviews from other customers and experts alike. The bike arrived within a week of ordering and unboxing / assembly all went smoothly with the help of a linked “first ride” video detailing how everything fits together, unfolds, and needed to be adjusted for the rider. I was extremely impressed to find that the torque settings for every bolt or screw mentioned in the video had actually already been done. It was basically ready to go right out of the box! Unfortunately there was one disappointing aspect to my experience that buyers should be very aware of and it’s the cancellation / “all sales final” return policy. Thankfully I love the expensive bike, but I had also ordered an accessory that I decided I didn’t really need. When I called (within hours of placing the order) I was told that it couldn’t be canceled because a confirmation email with tracking number had already been sent. While this policy is clearly explained on the website, the frustrating thing is that today marks a week since I received that confirmation email, and the shipment still hasn’t even been picked up by the carrier who will eventually deliver it. Would it really have been so difficult to cancel a transaction on day 1 that would still be “sitting” there 6 days later? In my case it wasn't a big deal, but it does leave a bad taste, especially having just dropped a good amount of money on an otherwise great experience.