Honest Feedback
Easy to navigate the website to search for local jobs. Utilizing the tools to narrow my search for specific criteria expedites the process. I can update my profile, add photos, and adjust my services accordingly. Messages are efficient; notification via email works well, and allowing phone number sharing was a great addition. I’ve used customer service a few times; each time was due to suspicious activity. They worked within 2 days to address the issue. Cons; I have noted an increase in suspicious profiles over the last year, asking my age, location etc. questions care seekers do not ask. Care seekers could use more help or template to post needs. Some display they need 40 hrs of service when it’s only 5 hours a week, they post vague descriptions that question applying and others select every need and offer $10 an hour. I can only speak from a job seekers perspective, however, I have used Care.com since 2010. I have worked with a variety of people in different states as my husbands career moves us about the United States. I have meet some extraordinary families through Care.com. Overall I am satisfied.