Updated Review
Update: It seems the OGL emails were going to my SPAM folder. The service manager reached out personally and offered a gift card for the value of the item I want to return, or a full refund, as long as I cover the cost of the return. Since I did like one of the items on my order, I'm willing to take a chance with the gift card. OGL tried to make things right and I appreciate that. I still wish returns and exchanges were simpler and free. I would be more likely to order additional items if that were the case. Original Review: Returns are complicated and customer service is nonexistent. I submitted a return request and was supposed to get an email with an authorization and further instructions on how to proceed, but I never did. I emailed the customer service department twice and have never heard back. I gave two stars because I liked one of the two items received.