Order was smooth until delivery
Order was smooth until delivery. Per the shipping information, the paint pens were delivered in my mailbox, they were not. I waited a few days to ensure the package would not be late and reached out to Paintscratch.com to advise of the issue. Quick response to ask me to wait a few more days and if the package was still not delivered, to submit a refund request. Waited 4 additional days and filled out the form on their website to request a refund. I received an email stating the issue had been resolved - and nothing else. The email doesn’t state if the refund was approved or denied. It doesn’t state when the refund would be issued or if there was anything else I needed to do. Called and left a voicemail for clarification and resent an email asking for clarification. I understand the shipping issue isn’t their fault, but sending a generic, automated email when resolving an issue for a customer shouldn’t create more confusion or ambiguity for said customer.