Very poorly run company and absolutely…
Very poorly run company and absolutely terrible customer service! I'm beginning to wonder if it's a SCAM. Don't waste your money or time with this company, just spend a few dollars more and work with a local orthodontist. It's been 10 weeks since we placed an order for our son's aligners, and 6 weeks since the company has been in receipt of his molds we sent back, and we're still receiving emails stating "Once your fabrication request has been sent to the lab your aligners will take approximately 3 weeks to fabricate". At this rate it will be 13-14 weeks from the time we placed the initial order to "MAYBE" receiving an actual product. If the customer service is this awful, what confidence can a customer have in the actual product being any better?