AVOID! The customer service is non-existent, so if you run into an issue, good luck with getting it resolved in a timely manner, or at all.
I placed an order and immediately realized the shipping address was incorrect. I instantly made a request via the chat option to update the address. I didn't get a response until 2 days later! Because of the delay in response, the order could not be updated. Any other company would be able to fulfill this request. This company did not. They then told me there would be no guarantee that the order can be rerouted and for me to call UPS. I called UPS and was told I would have to pay over $150 to correct the issue. I understand the mistake was mine, but I have never had an instance where something like this couldn't be corrected. In addition, there is an email thread for another item on my order which is pushed back around 3 to 4 weeks. When I reply to this email, I don't receive a response in a timely manner to correct it. I was never given a phone call. There are no phone numbers listed in a clear location for me to call and and attempt to solve the error. Each day is another day over $600 spent is out in the world and not with my cats. No good customer service. I just want what I paid for, or my money back. This is ridiculous.