Searching for a job has been difficult
Searching for a job has been difficult. I have been looking for work for almost 2 years. When I first spoke with the rep, she had a kind and understanding voice. She was calm and walked me through options as I expressed that I just got a job and I want to make payments. However, I was not able to pay everything from the previous year. The rep listened. I was very stressed, I'm sure she could tell. The rep she, was so patient with me that she didn't rush the call. The rep was extremely nice and sincere. I left the call with hope and better understanding of what my next steps were.