My fibre broadband at home with SIMBA was charged for 2 lines for 4 months!
My fibre broadband at home with 1 year contract is going to be over soon and I signed up for a 2 year contact new line! That is when my nightmare begins! I learned my lesson the very hard way!!! Everybody please take note ! You must terminate whatever broadband lines first before getting a new broadband! Nobody will inform you that!Terminate your expiring broadband and make sure that it is terminated before you install your new broadband !!! When the SIMBA technician came to install my new 2 year contract broadband ENT or whatever, he did not say anything but just happily installled and activate the new broadband line! What I did not take note is that the technician installed the new fibre line without removing the old fibre connection!!!!so there are two incoming fibre connections! I only found out when the old fibre line are still being billed for 4 continuous months despite the line not being used at all! The new 2 year contract line is also being billed as it is active and being used! Who would have thought that once you installed a new line , the old line is still actively billed!!! When I wrote in to SIMBA to terminate the old broadband which contract had expired! I was told that there is a 35 days wait and that I need to respond to the email confirmation the termination or that it will not be processed. Upon confirming the email termination. I received another email saying that my termination is subjected to approval! What approval do I need to terminate my old broadband line which is not in use at all!!! I am paying 4 months of unused home fo re broadband for not terminate Aging it first before installing my new line!!! Everyone please take note! Terminate your old broadband first before signing on a new fibre home broadband or you will face the same problem as I did!!! I am not sure this practice is for the Telcos to generate more easy income from unsuspecting customers like me! Please wake up guys! For the past 4 months I have been paying for two home fibre broadband and there is nothing I can do about it as I did not terminate he old line ! When I wrote in to SIMBA about this situation, they replied that they can see that there are two lines connected to my address and one line line was not used at all but I need to send in the request to terminate ate the unisex old line or they cannot do anything about it! So much for the customer support! So guys be aware of all these before you unsuspecting sign a. Ew cheaper new line! You might end up paying double!!!!!