Terrible policies and bad customer service
I would leave 0 stars if it was an option. I ordered 2 fig trees in June, both arrived in poor shape. The 3-4' tree woke up after 2 months of being in a planter with good rich soil and only the bottom 12-18" was alive, the other was completely dead on arrival. When I contacted Tyty they issued a small credit for the 4-5' dead tree instead of simply replacing it and was informed I could order another when they were in stock. Now that they are back in stock it will cost me $80 to get the same tree that I initially ordered. When calling customer service they informed me that "this is their policy" and will not offer any additional credit or help me in any way but I could wait until there's a sale although I will still need to. In summary, I just want them to deliver on my original order but the only way for that to happen is to pay them a considerably more $ than I originally spent. SAVE YOUR MONEY DON'T BUT FROM THIS COMPANY. SHOP SOMEWHERE WITH A SENSE OF CUSTOMER SERVICE.