bad experience.
i bought an Iphone 15 pro max for a higher pricing for better quality ( excellent ). when i first bought the phone there were so many issues. it had already been 13 days and i still had not received it. throughout the 13 days i tried calling numbers on the website for customer service. none of the numbers work. ALL lines are off. i emailed also no point. finally after going a different route they told me they sent my phone to another person. no sympathy or anything just told me to wait. after 10 months of having this phone , my battery health is already drained. whenever i charge it will go up by 1% every 40 minutes , not charge at all , is laggy and my battery goes down quickly. the fact that i have paid extra for excellent quality and this is what i have received is insane. i have emailed , whatsapp and even tried those useless numbers again. i called the store directly and they are all no help. you are one company and you are telling me you dont know anything ??? i have not received ANY help. do not make such high statements of your company if you cannot deliver those promises. if i do not get help i will escalate this matter. my order number for the phone is CAS55034. i paid extra for warranty claim as well. either i claim warranty or advice me on what you can do.