Selection and order process was very…
Selection and order process was very straightforward and simple. Timelines for delivery were spot on. The reason for the four star review instead of five is because one of the two bikes that we ordered had cosmetic damage on the frame and the front brake caliper was way out of adjustment. This resulted in the front disc brake rotor rubbing excessively on the caliper. Both of these issues were from the factory in my opinion, as there was no indication of it happening during shipping in the box. I advised Lectric and they reacted instantly by sending touchup paint and offered warranty locally to have the front brake repaired. Outstanding Customer Support! I was able to repair the brake myself and did not take advantage of the offer of warranty repair. Both of our bikes perform above average and we are enjoying them. I would definitely recommend Lectric products to anyone interested in a quality E bike.