Avoid Smoke6 — order destroyed by customs and support disappeared
I placed Smoke6 order #15641 and unfortunately the experience has been exhausting from beginning to end. The parcel, tracking number UL410729761YP, was delayed for an unreasonable amount of time. I repeatedly contacted Smoke6 requesting a proper update, but received little to no meaningful assistance. On 30 September 2026, the tracking finally reported that the parcel had been destroyed by customs. I contacted Smoke6 again, provided the tracking evidence and screenshot, and requested a full refund because the goods were never delivered. An email sent to their published support address then bounced back as “address not found.” I subsequently tried contacting them through their website and from another email address, yet the matter remained unresolved. Customers should not have to spend weeks repeatedly chasing a business for information about an order they have already paid for. Even if customs caused the final delivery failure, Smoke6 was still responsible for communicating properly and resolving the failed order. Instead, I was left doing all the follow-up myself while receiving no product and no satisfactory resolution. As of writing this review, I have not received my order or the full refund requested. I would not recommend Smoke6 based on their poor communication, inaccessible support and handling of this failed delivery.