Smoke6 (smoke6.com) has a 2.1 out of 5 rating on OK.one, based on 24 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
Avoid Smoke6 — order destroyed by customs and support disappeared
I placed Smoke6 order #15641 and unfortunately the experience has been exhausting from beginning to end.
The parcel, tracking number UL410729761YP, was delayed for an unreasonable amount of time. I repeatedly contacted Smoke6 requesting a proper update, but received little to no meaningful assistance. On 30 September 2026, the tracking finally reported that the parcel had been destroyed by customs.
I contacted Smoke6 again, provided the tracking evidence and screenshot, and requested a full refund because the goods were never delivered. An email sent to their published support address then bounced back as “address not found.” I subsequently tried contacting them through their website and from another email address, yet the matter remained unresolved.
Customers should not have to spend weeks repeatedly chasing a business for information about an order they have already paid for. Even if customs caused the final delivery failure, Smoke6 was still responsible for communicating properly and resolving the failed order. Instead, I was left doing all the follow-up myself while receiving no product and no satisfactory resolution.
As of writing this review, I have not received my order or the full refund requested. I would not recommend Smoke6 based on their poor communication, inaccessible support and handling of this failed delivery.
I ordered and the items were great except one that was broken
I ordered and the items were great except for a puffco bubbler. It was broken and box was slightly crushed. The box was to small for ghe amount of stuff in it lots of glass and metal no extra outside padding because the box was to small. I have emailed them and have not heard anything garbage company will not even reply.
★☆☆☆☆ Shipping is unbelievably slow and the tracking is terrible
The shipping experience has been extremely frustrating. My package made it through the international portion of the journey relatively quickly, arrived in the U.S., cleared import, and was handed over to the local carrier. After that, the tracking basically became useless.
It sat on “Batch delivery to carrier” for days with no meaningful update. Then, after repeatedly checking the tracking, I eventually found out that it had actually been loaded onto a vehicle, departed a facility, and arrived at another facility — updates that apparently took a significant amount of time to show up.
The package is now sitting at another facility with no clear indication of when it will actually be delivered. The biggest problem isn’t even just the shipping speed; it’s the lack of timely and useful tracking information. As a customer, you’re left wondering whether your package is moving at all.
I understand that international shipping can take time, but this level of uncertainty and delayed tracking is unacceptable. I would strongly recommend offering a more reliable shipping option. I won’t be choosing Yanwen again.
I had read the reviews, but decided to order anyway. Picked out a bunch of glass plus some other things. Anyway next day had a tracker number. Everything arrived on time and unbroken.Glass fit perfectly on two erigs. Very happy w service and the quality of items.
Took a little over a week for them to process my order. They use the most bootleg shipping service possible (yanwen) and they haven’t responded to my past email. Not impressed at all.
It says my order is going out for delivery today but USPS, UPS and FEDex all came and went and I still didn’t receive my package. Hopefully it arrives.
I had to download the shop app just to see the progress of my order. The only reason I ordered from this site was because of how cheap it was and for the free gift. I’ll be lucky if it arrives on time. If you try contacting the carrier it calls a number in China. I called, language was in Chinese and the automated machine hung up on me.
This shit. Is the goat. ok yes we know we get what we paid for . I order 9 items and 9 items non broken I got. They took like 10 days the is normal from were this site gathers this items I loiks nices and shit the website some people. Said they had bad time with custermer service. They should. Add a little more time to their website is lacking some info. And the shipment. Is ok but needs more. Work on maybe but doable and my items arrive nice not broken. But remember is not a site the u spect you gonna get a replacement 😀🤣 💅 grow up and don't crie if you guys don't have money to loose don't buy on this kind off sites because is a 50/50 today I got lucky next time who knows
Totally underrated, delivery was well packed (fragile pieces in protection etc) and their product lineup contains parts for my Vaporizers I couldn't find anywhere else. I'm very satisfied.
Delivery to Switzerland was a bit slow but that's really a minor thing as customs here are very strict.
They totally suck as to be expected from a Chinese company. Never respond to emails, credit card chargebacks, etc. Only take a chance with this company if you’re ok with losing your money.
Seller never shipped order. Waited endlessly. Tried to contact for status. Waste of time and money. Do not be tempted by good prices. They will take your money and never ship the order. At some point Eric said he lost the order but it was found, and will be fulfilled. He just created label and moved it around to look like activity. Scam. Never shipped, never received. Don't be fooled.
Almost two months after the order, it has not been delivered to USPS by their "shipping partner". ZERO RESPONSE TO EMAILS. A year ago, an order was received fairly promptly. Now I have to rate them as SCAMMERS. Charge back is in process.
First order was iffy, items were shipped the 1st of February but stayed in Jamaica NY for several days, I sent email to support, received no reply, the next day package arrived with no tracking update? Prices are way low and the pieces are nice. Second order fast response to shipping and again package is still waiting in Jamaica NY for USPS pickup, and then I receive tracking #. Have contacted them with several emails but no response. It looks like a lot of folks got hosed on their second order. Suggest not to bother with these people, way too many bad experiences listed here. Package has been in Jamaica NY for 11 days so far? You win some and you lose some.
I first nervously ordered a single piece after many failed Chinese deliveries with e Bay and received it within 10 days. I've since ordered from them twice more with the same results. I'm placing another rather large for me order today and have no worries of poor, crappy service or scam. I now fully trust them for good inexpensive glass.
I saw all these negative reviews here so was sceptical at first but everything was delivered at really discounted prices and no problems. Practically one third the price of POTV so this is the place to shop for sure. I've already placed two more orders.
Just a money black hole; STAY AWAY! Placed an order on 11/19/24; website says orders fulfilled within 48 hours. Received an email acknowledgement of the order right away and that was the last I heard from Smoke6. I asked for status twice through the website contact form and then a few weeks later, twice by email to customer service, with the last a request to cancel the order and refund a week ago. No response to any communication, no refund, order still showing as "unfulfilled". Requested a charge-back from my CC today, almost 6 weeks after the order was placed.
Over a month without responses to my several emails. Money is lost. Don't buy from this shop!
It's 02.12.2024 the date of writing this review.
Update:
04.01.2025 still nothing
After the order is placed, the goods will not be shipped and money will not be refunded The point is that emails don't go back either I don't know if it's deliberately discriminating against Asians Because I saw a Chinese person in the same situation as me If any Asian is unfortunate enough to shop on this site I hope you have a chance to see my warning text in advance... Also, if you don't know if there are any people from Europe or the United States, or if you think there is a way to deal with this kind of thing, please feel free to contact me Please.The following is the Chinese version
以下為中文版
這網站下單之後不出貨也不退錢
重點是Email他媽的也不回
不知道是不是故意岐視亞洲人
因為我看到一位中國人和我有一樣的狀況
如果有哪位亞洲人不幸得在該網站上購物的話
希望你有機會可以提前看到我的警世文...
另外,不曉得是否有任何歐美國家人或認何有辦法處裡這種事情的人,歡迎連繫我,麻煩了!
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