The customer service is stellar
The customer service is stellar. A front lamp hinge part wasn’t delivered for which I had to sacrifice half a Sunday and $20. Lectric gave me a $50 credit towards a light I needed along with free shipping if the part. The bike needs the following updates. 1) The front light MUST, MUST be connected to the wheel and no the basket. When the bike turns at night, the wheel points in the direction of the turn whilst the basket and the light still points straight. Flatten the light fixture or raise the basket. Save money on the extra wire and hinge and make life easier for the end users. 2) Add Blue tooth and an electric lockout with an app. This bike may get stolen in nyc so we need to have an app that can e-lock it and track. 3) The dual battery should be charged by just one port, not to swap charging battery ports every so often. 4) NYC is a high bike theft city so seat posts, wheels and pedals are often stolen. Make sure they lock in place and can only be removed via inconvenience and difficulty.